Chrissy Nwaokorie

A dynamic and results-driven professional with academic expertise in Information Technology in Society and Information Technology and Applications. I specialize in bridging the gap between technology and business strategy, with a proven track record in key account management, client retention, and digital transformation. Passionate about leveraging IT to drive innovation, optimize and deliver measurable value across industries.

I am a self-motivated and results oriented professional who takes pride in consistently excelling across all responsibilities. With a conscientious and driven approach, I apply my industry knowledge and experience to deliver exceptional outcomes. My dynamic, hands-on style is complemented by a proactive and participative leadership philosophy that inspires collaboration and innovation.

I thrive on solving complex problems and continuously seek smarter, more effective ways to tackle challenges. My ability to build strong relationships both internally across the value chain and externally at all organizational levels has been a key driver of my success. Competitive intelligence is a passion of mine.

I enjoy analyzing market players, anticipating their next moves, and using these insights to shape flexible strategies that span short-, medium- and long-term horizons. I am currently seeking a role that challenges my capabilities, rewards performance, and allows me to make a meaningful impact.

Senior Manager – Key Accounts at Broadband Infraco (2016-11 – Present)

• Strategic Sales Management by driving sales growth
• Implementation of sales strategy – thereby increasing revenue from key account
• Develop account plans for assigned portfolios – accurate revenue projections and resource allocation
• Lead internal engagements for translation of customer needs
• Foster and manage multi-stakeholder complex relationships and project manage internal stakeholders
• Manage revenue generation processes
• Prepare and present targeted proposals
• Retention of existing customers
• Ensure that pricing approval processes are adhered to
• Execution of complex tender proposals
• Ensure that all legal required documents are submitted by customers
• Manage internal and external stakeholder
• Manage revenue generation
• Liaise with billing and administer verification of invoices and collection of outstanding monies
• Submission of all relevant documents to trigger billing
• Monitor and track client performance and report accordingly
• Provide inputs and present to cross functional forums

Key Account Manager at Altech Autopage (2013-07 – 2016-03)

• Client retention ad loyalty – build trust and rapport with key clients, turning transactional relationships into strategic relationships. Proactive engagement reduced churn and increased customer lifetime value
• Revenue Growth – Identify upselling and cross-selling opportunities, directly contributes to increased sales and profitability. Deep understanding of client needs helped tailor solutions that drove repeat business
• Strategic Alignment – Act as the bridge between clients and internal teams, ensuring that solutions align with both parties' goals. Help shape product development, service enhancements and innovation
• Risk Mitigation – Anticipate potential issues and resolve them before they escalate, protecting both revenue and reputation. Vigilance ensured contract compliance and smooth service delivery
• Market Intelligence – gather competitive insights and customer feedback that inform strategic decisions. The knowledge helped the company stay ahead of industry trends and client expectations

Key Account Manager at Neotel (PTY) LTD (2010-05 – 2013-06)

• Continuous scanning of the market and environment to gather competitor intelligence and use this information to best position Neotel with existing and new customers
• Network with Key players in the industry
• Understand the changes that are taking place and identify new entrants
• Real time scan for pricing intelligence comparing "like for like" product or services and using this information to strengthen my value proposition to customers
• Adjustments to strategy to adapt to market evolution
• Understanding, engaging and being part of the global telecommunications group participating to positioning and grow business
• Emphasis on the Neotel brand in all dealings
• Participate and provide input into new products and services launched
• Continuous refresher presentations and engagement of existing Product and Services with key decision makers
• Develop Account Plans based on pre-determined criteria
• Set and perform quarterly account reviews externally and internally
• Business planning and defining tactics to achieve the required levels of revenue
• Develop measurable action plans with corrective measures to meet objectives
• Ensure that an NDA exists with new customers prior to engagement. Work with the legal team to facilitate changes, final acceptance and sign off
• Proactively engage new customers and the legal team to conclude signing of the Master Service Agreements, [MSA]. Ensure that the MSA is updated based on changes and or addendums with existing customers
• Work with the product & legal teams to effect changes to Product & Service Schedules for specific customer solutions
• Built and maintained the customer relationship at the various Touch Points, (including the "C" band focusing on key decision makers)
• Built and maintained the internal relationship with the various divisions within Neotel that interface with the customer
• Identify areas of assessment and improvement both internal and external

Key Account Manager at MTN Business (2002-10 – 2010-05)

• Developed "dynamic" Account Plans with real time actions to penetrate this segment
• Set and performed quarterly account reviews externally and internally
• Developed measurable action plans with corrective measures to meet objectives
• Service and product interface between company and customer
• Successful solution selling
• Working with product managers and technical staff to ensure successful customer solutions
• Preparation and responding to customer tenders
• Identifying and assessing new business opportunities within existing customer base and successfully capturing
• Securing and developing the relationship by raising the level of contact and staying visible within the account, project of sales targets and execution thereof
• Keeping abreast of industry and competitor trends on products and services
• Expand our market share
• Revenue and profitability within assigned accounts by developing and following specific account plans by providing customers with creative and mutually beneficial proposals and ideas

Project Coordinator at UUNET SA (Pty) (2000-03 – 2002-08)

• Time management and tracking of projects to ensure efficient
• Effective delivery of projects and timeous quality results
• Risk management and escalation, relationship management
• Building effective project teams
• Internal to the project services team and project teams
• Ensuring on-going communication and providing feedback to stakeholders
• Quick and proactive problem solving
• Project administration and documentation
• Facilitation of meetings
• Team communication and business efficiency
• Follow a set methodology to implement projects requested
• Projects will be based on the set projects criteria, customer could be internal and external
• CIT assistance: planning, configuration, implementation and activation of all standard customer services within specified turnaround times, cancellation and renewal of all customer services, implementation and follow through on any test services (test procedure) and process owner and maintenance of all installation processes Pioneered, developed, implemented & managed the sales channel strategies in line with product marketing strategies for both direct and indirect channels

Secretary at Spoornet (1999-01 – 2000-02)

• Providing administrative/secretarial support for the Health and Safety team by arranging meetings, typing, letters, memos, faxing, answering the telephone, booking hotels, making travel arrangements, preparing invoices for payment

BA (Hons) in Information Technology & Society – Manchester Metropolitan University (1996-01 – 1997-09)

Software Development, IT Applications ii, Group Projects, IT Innovation in Organisations, Information Technology and The Law and Genetics, Reproduction and Society – Manchester Metropolitan University (1995-01 – 1996-09)

BTEC National Diploma in Information Technology – Burnley College, Lancashire (1993)

University Entrance Test in English for Speakers of Other Languages in English – Burnley College, Lancashire (1992)