EXPERIENCE
INBOUND CALL CENTER AGENT AT
EXL SOUTH AFRICA
May 2019 – November 2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Educated customers about product terminology, features and benefits to improve customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
HARAMBEE YOUTH EMPLOYMENT ACCELERATOR
April 2019 – May 2019
- Completed various training programmes and exercises that developed my customer care skills and prepared me for the call centre environment.
- The various programmes and exercises included:
Typing speed tests,
Simulating mock call in preparation for a live call centre,
Online Monetary Literacy courses,
Computer Literacy Modules,
Analytical and Critical Thinking Modules,
Exercises in researching industry knowledge,
INBOUND CALL CENTER AGENT AT
DELIVERY XTREME
July 2018 – March 2019
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Processed customer order, quote and return transactions and offered additional products and services.
- Generated new and repeat sales by offering timely product, service and technical information.
DELIVERY DRIVER AT
BUTLERS PIZZA
April 2017 – October 2017
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
PAINTBALL REFEREE AT
PAINTBALL PYROZONE
December 2015 – October 2016
- Verified accuracy of score calculations before winners were announced.
- Explained and taught regulations and rules to players and coaches.
- Promoted good sportsmanship among players.
- Inspected sporting equipment for compliance with safety and event regulations.
- Navigated difficult situations using effective communication and explanation of game rules.
- Educated athletes about game rules and regulations.
EDUCATION
BACHELOR OF LAW/LLB
Institution
University of the Western Cape
Cape Town, South Africa
February 2017 - Current The completion of my studies has been put on hold due to financial concerns.
NATIONAL SENIOR CERTIFICATE
Institution
Elkanah House
Cape Town, South Africa
May 2010 – December 2016
- Awarded the 1st Team Sports Award for Rugby
- Awarded the Cultural Longevity Award for Music
- Awarded the Cultural Longevity Award for Service to Drumline
CERTIFICATIONS
- Certificate of Completion for the Motor Claims Response Training Academy [EXL South Africa] – May 2019
- Certificate of Completion of the Harambee Youth Employment Accelerator Bridging Programme – May 2019
- Harambee Tweet Certificate for Great Communication – May 2019
- Code A1 Drivers License
