Independent Travel Agent at Dreamport (2026-01 – Present)
- Advise customers on destinations, costs, and travel options. Secure flights, accommodations, and packages.
- Build and maintain a client database.
- Assist with cancellations, changes, or emergencies.
Admin Manager at Zulfah's Consulting & Training (2025-01 – 2025-12)
- Manage daily administrative functions, ensuring smooth delivery of training programs.
- Coordinate training sessions, trainers, and student timetables.
- Ensure adherence to OHS standards, accreditation requirements, and record-keeping.
- Handle registrations, inquiries, and certification processes.
Service Consultant at Capitec Bank Limited (2015-01 – 2024-12)
- Provide frontline support to customers, helping them with banking queries, transactions, and account management.
- Promote Capitec's products and services, such as savings accounts, loans, and digital banking solutions.
- Open new accounts, update client information, and process applications.
- Handle customer complaints, resolve issues, and ensure a positive banking experience.
- Follow regulatory and internal procedures to maintain security and accuracy in transactions.
- Assist clients in using Capitec's mobile app and online banking platforms.
