Call centre agent and claims administrator
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Persistent and compassionate professional with strong work ethic and team collaboration skills. Self-motivated and target-driven with proven ability to work under pressure. Ready for challenges with excellent rapport building qualities and willingness to go the extra mile.
Sales & Service Call Centre Agent at Collision Management Services Imperial (2007-02 – 2007-11)
Handled sales and service calls with focus on claims and roadside assistance
Call Centre Agent at Digicall Solutions - Glasfit (2007-11 – 2011-01)
Processed online insurance claims with focus on authorization and data management. Promoted from this position.
Claims Administrator at Digicall Solutions - Glasfit (2011-01 – 2015-01)
Managed comprehensive claims administration including policy renewals, amendments, cancellations and customer support for auto and building claims
SASRIA Administrator at AIG-SASRIA Insurance (2015-05 – 2015-07)
Administered SASRIA insurance premiums, endorsements and client communications with focus on policy management and premium processing
Matric/Grade 12 in General – Forte High School (2006)
National Diploma in Public Relations – UNISA University
Business Management in NQF Level 4 – Various
Certificate in Basics of Short Term Insurance Commercial – Various
