Cindy M

Call centre agent and claims administrator

Talent

JohannesburgMember since April 18, 2026

MS WordMS ExcelStream SystemI90 SystemAOL SystemMS PowerPointOrganizational SkillsPrioritization and Deadline ManagementSelf-Motivation and ProactivityAnalytical SkillsAttention to DetailCommunication SkillsTeam WorkWorking Under PressureWorking knowledge of word, excel, stream system,I90 system, AOL system and power-point Strong organizational skills: able to prioritize, plan and manage deadlines Self motivated and proactive: able to take initiative and exercise sound judgment Analytical approach with high degree of accuracy and attention to detail Strong communication skills and sound work ethics

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MS WordMS ExcelStream SystemI90 SystemAOL System

About

Persistent and compassionate professional with strong work ethic and team collaboration skills. Self-motivated and target-driven with proven ability to work under pressure. Ready for challenges with excellent rapport building qualities and willingness to go the extra mile.

Experience

Sales & Service Call Centre Agent at Collision Management Services Imperial (2007-02 – 2007-11)

Handled sales and service calls with focus on claims and roadside assistance

Logging calls for any claims
Road side assistance
Arranging towing, car rental and accommodation for clients
General office administration support

Call Centre Agent at Digicall Solutions - Glasfit (2007-11 – 2011-01)

Processed online insurance claims with focus on authorization and data management. Promoted from this position.

Online Insurance claims Authorization
Excess confirmation
Quotation processing
Registration of new claims
Data capturing

Claims Administrator at Digicall Solutions - Glasfit (2011-01 – 2015-01)

Managed comprehensive claims administration including policy renewals, amendments, cancellations and customer support for auto and building claims

Authorizing & registering new clients
Renewal of policies
Amending policies as per broker schedule
Cancellations of Policies
Recording/Administration of claims
Assisting clients with auto claims and building claims
Dealing with queries

SASRIA Administrator at AIG-SASRIA Insurance (2015-05 – 2015-07)

Administered SASRIA insurance premiums, endorsements and client communications with focus on policy management and premium processing

Processing of monthly premium bordereaux and debit orders on the system
Processing of endorsements and amending clients policy's as per broker's request
Processing of SASRIA premiums, issuing of SASRIA coupons, reconciliation and payment of SASRIA premiums
Liaising with clients and attending to stream queries regarding premiums and cancellations of policies or SASRIA
Doing calculations for client's premiums