Cindy Muliwa

A highly accomplished, dedicated, and customer-focused retail professional with extensive experience in sales, customer service, business operations, stock management, administration, merchandising, and team leadership. Possessing a proven track record of improving operational efficiency, strengthening customer relationships, increasing sales performance, and maintaining exceptional service standards. Experienced in managing fast-paced retail environments, coordinating daily store activities, and ensuring compliance with organizational procedures.

Demonstrates outstanding communication, leadership, planning, and problem-solving abilities. Recognized for professionalism, integrity, adaptability, and a commitment to continuous improvement and organizational success. Seeking opportunities to contribute expertise, leadership, and operational excellence within a progressive organization that values growth, customer satisfaction, and high performance.

Store Operator at Top T Ceramics (Top T Lenasia) (2018-01 – Present)

• Deliver exceptional customer service through professional engagement and product knowledge.
• Assist customers in selecting products that best suit their requirements and budgets.
• Build and maintain strong customer relationships that encourage repeat business and long-term loyalty.
• Support the achievement of monthly and annual sales objectives through proactive selling techniques.
• Prepare quotations, process orders, and provide after-sales support.
• Oversee daily store operations to ensure efficiency and productivity.
• Conduct stock counts, inventory checks, and regular audits to maintain inventory accuracy.
• Monitor stock movement and coordinate replenishment activities.
• Ensure product displays meet merchandising and visual presentation standards.
• Maintain a safe, organized, and customer-friendly shopping environment.
• Provide guidance and support to colleagues and team members.
• Assist with staff development and training initiatives.
• Maintain operational records and administrative documentation.
• Ensure compliance with company policies, procedures, and service standards.
• Contribute to operational improvements and enhanced customer satisfaction.
• Contributed significantly to customer retention through exceptional service delivery.
• Supported sales growth initiatives through effective product promotion and customer engagement.
• Maintained high standards of stock accuracy and inventory control.
• Assisted in creating a positive and productive workplace culture.
• Demonstrated reliability, accountability, and consistency in daily operations.
• Successfully balanced customer service, operational, and administrative responsibilities.

Diploma in Business Administration – PC Training & Business College (2014-05-12)

National Senior Certificate in Matric – David Luvhimba Secondary School (2011-12)