Madu Duduzile Setlogelo

Operations & Executive Administration Professional

Boksburg, Ekurhuleni Metropolitan MunicipalityMember since November 28, 2023

POPIA Data PrivacyCustomer Service ExcellenceCorporate Workflows

About

A high-caliber, strategically minded Operations and Executive Administration professional with over six years of proven success directing corporate workflows, supporting corporate desk operations, and driving regional compliance. A standout former Hollywoodbets Branch Manager who possesses profound, internal mastery of the Purple Brand's culture, retail betting operations, and customer-acquisition touchpoints. Extensively experienced within the banking sector at ABSA Bank, delivering unmatched service excellence, financial administration, and strict regulatory compliance.

Expert in managing large team dynamics, driving strict FICA document verification, and upholding meticulous POPIA data privacy standards. Highly distinguished for taking total ownership of manual rostering and physical attendance systems, managing executive calendars, and controlling operational costs. Holds an NQF Level 5 Project Management qualification completed with Distinction alongside a Service Excellence certification, currently completing an NQF Level 6 Advanced Management framework.

Completely mobile with a manual Code 10 license, uniquely prepared to travel extensively, eliminate operational shortages, and immediately scale performance as a Regional Administrator.

Experience

Branch Manager - Hollywoodbets - Newcastle, KZN

(2022-01 - 2024-12)

Spearheaded comprehensive branch retail operations, ensuring direct alignment with corporate standards and achieving aggressive growth metrics for regional mobile betting.
Enforced bulletproof regulatory compliance across the facility, overseeing the accurate validation of FICA documentation and securing total account privacy under POPIA guidelines.
Personally designed, drafted, and implemented the manual staff duty rosters and daily attendance sign-in registers to track precise staff hours, verify timekeeping, and ensure optimal counter coverage.
Audited all daily operations, actively evaluating inventory levels, checking terminal/machine functionalities, tracking uniform standards, and addressing cash or stock shortages instantly.
Coached, mentored, and upskilled clerks on core customer service excellence protocols, mobile application functionalities, and on-site brand promotions.
Cultivated and leveraged strategic relationships with regional retail store managers (e.g., Spar, Boxer) to maximize external marketing footprints and brand visibility.

Customer Service Consultant & Branch Administrator - ABSA Bank - Shelly Beach, KZN

(2020-01 - 2022-12)

Delivered elite-level banking service excellence, handling high-volume client inquiries, customer account maintenance, and cross-selling banking products.
Maintained absolute compliance with strict financial sector regulations, executing rigorous KYC (Know Your Customer) and FICA document verifications daily.
Managed front-line branch administration workflows, balanced daily cash transaction sheets, and audited operational entries to eliminate financial shortages or discrepancies.
Collaborated directly with the Branch Manager to compile daily, weekly, and monthly operational reports, ensuring smooth front-of-house service delivery.
Resolved complex customer escalations with high discretion, safeguarding data privacy and elevating customer retention metrics.

Office Coordinator & Executive Director Assistant - INERELA+ - Johannesburg, Gauteng

(2018-01 - 2020-12)

Delivered elite-level, confidential administrative support to the Executive Director, serving as the core gateway for high-profile external and internal stakeholders.
Structured and streamlined high-volume administrative workflows, managed intricate corporate calendars, and optimized regional resource allocation.
Drafted official executive communications, compiled robust monthly/quarterly regional performance reports, and organized vital governance materials for board reviews.
Oversaw front-desk reception areas, ensuring a high-caliber professional climate for visiting dignitaries, corporate guests, and clients.
Served as a crucial link connecting administrative staff, regional program teams, and executive directors to achieve seamless organizational communication.

Operations Manager - Bemadu Ventures - Gauteng

(2016-01 - 2018-12)

Took complete ownership over regional stock distribution, supply chains, and the strategic procurement of corporate materials and uniforms.
Engineered rigorous asset tracking systems that minimized waste, protected company resources, and maintained tight operational cost controls.
Utilized advanced business acumen and analytical problem-solving to resolve administrative logjams and increase office operational efficiency.