Cleiton Ngovene
Front Office & Guest Services | Customer Service | Reservations
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About
Aspiring Hospitality professional and Hotel Receptionist Course graduate seeking a Hotel Receptionist, Front Desk Agent or Guest Services position. Hands-on experience at Cattle Baron, Kruger National Park: welcoming local and international guests, managing seating and guest flow, processing payments and handling enquiries and complaints. Skilled in POS systems, cash and card handling, reservations, telephone and email etiquette and Microsoft Excel.
One remaining module in the Diploma in Hospitality Management, with the exam to be written in June 2027. Strong communicator who stays professional under pressure. Fluent in English, siSwati, Xitsonga and isiZulu.
Experience
Hospitality Intern (Trainee) at Cattle Baron, Kruger National Park (2025-02 – 2025-07)
Front of House & Guest Services Cashier & POS Operations Hospitality & Operations Support
- Welcomed and assisted local and international guests in a professional and friendly manner.
- Managed guest seating and supported smooth guest flow during busy tourist periods.
- Responded to guest enquiries, requests and complaints promptly and professionally.
- Operated the POS system at the butchery, capturing orders and processing guest bills.
- Handled cash and card payments accurately and assisted with billing enquiries.
- Supported bar, floor, kitchen, grill, buffet and cold stations, working with different teams during peak periods.
- Maintained food safety, hygiene and sanitation standards in a high-volume environment.
Education
Diploma in Hospitality Management – University of Mpumalanga (2024)
National Senior Certificate (Grade 12) – Makhosana Manzini High School (2023 – 2023)
