Cleiton Ngovene
Receptionist | Front Office | Guest Service
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About
Hotel Receptionist course graduate with practical guest service experience as a hostess and cashier at Cattle Baron, Kruger National Park. Skilled in guest welcoming, reservations, POS operation, billing, phone and email etiquette, and complaint handling. Completing a Diploma in Hospitality Management (final module remaining, exam in June 2027).
Fluent in English, siSwati, Xitsonga and isiZulu. Reliable, professional and calm under pressure. Available to start immediately and fully prepared to relocate to Gauteng or Bloemfontein.
Experience
Hospitality Intern (Trainee) - Cattle Baron - Kruger National Park
(2025-02 - 2025-07)
- Welcomed local and international guests as a hostess and managed table seating during busy tourist periods.
- Worked as a cashier at the butchery, operating the POS system to capture orders and process guest bills, cash and card payments accurately.
- Handled guest requests, enquiries and complaints promptly and professionally.
- Coordinated with kitchen, bar and floor teams to keep service fast and efficient at peak times.
- Supported bar, floor, kitchen, grill, buffet and cold stations where needed.
- Upheld strict hygiene and sanitation standards.
Education
Diploma - Hospitality Management - University of Mpumalanga (2024)
National Senior Certificate (Grade 12) - Makhosana Manzini High School (2023 - 2023)
