Cleopatra Masala
An organized and hardworking individual with a strong interest in telecommunications and hands-on technical work.
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About
A dedicated and customer-focused professional with experience in financial advisory, retail, and customer service environments. Skilled in Fiber Optic installations and maintenance, financial administration, debt analysis, call centre operations, and client support, with a strong ability to handle sensitive financial matters. Proven track record in delivering excellent customer service, managing transactions, and maintaining efficient administrative processes.
Reliable, detail-oriented, and adaptable, with a commitment to contributing positively to team success and organizational goals.
Experience
Financial Advisor at Old Mutual (2026-01 – Present)
Maintain a high level of customer satisfaction through excellent service. Ability to effectively manage and resolve customer issues. Identify and assess customers' needs to achieve satisfaction.
Customer service Call centre at Plus 94 Research (2025-10 – 2025-12)
We provided an array of market research services in South Africa and Africa, ranging from survey conceptualization, design, recruitment, fieldwork, data processing, research analysis and interpretation
Financial Advisor at Shosholoza Finance Charity (2022-01 – 2024-12)
- Financial Advisory
- Administration
- Call centre management
- Debt analysis through MLCLB
- Debt review administration
- Financial assistance
Service desk consultant at Truworths (2021-01 – 2022-12)
- Customer service
- Till operation
- Administration
- Merchandising
- Telephone service
- Housekeeping
Cashier at Multiserv (2019-01 – 2021-12)
- Customer service
- Till operation
- Stocktaking
- Packing
- Telephone service
- Key cutting
- Tailoring
Education
Higher Certificate in Life and Environmental Sciences – UNISA
Certified Fiber Optic Technician – Triple Play Fiber Optic Solutions
