Collections Advisor at Zopa Bank (2024-11 – Present)
- Collections: Successfully recovered outstanding payments through inbound and outbound customer contact.
- Customer Service: Provided comprehensive support to customers via phone, utilising prescribed guidelines and systems.
- Communication: Maintained a professional, helpful, and empathetic demeanour in all customer interactions.
- Performance: Consistently exceeded company targets for service quality and efficiency.
- Teamwork: Benefited from a collaborative environment with strong team leadership and mentorship.
- Goal-Oriented: Focused on achieving key performance metrics and contributing to team success.
Collections Advisor at Vanquis Bank (2023-01 – 2023-11)
- Collections: Handled inbound and outbound collections for the campaign.
- Customer Service: Responded to all customer inquiries (phone calls) following campaign guidelines, scripts, and systems.
- Communication: Maintained a professional, courteous, and friendly demeanor during all customer interactions.
- Performance: Achieved and exceeded company expectations for customer service efficiency.
- Teamwork: Collaborated with a supportive Team Manager who provided guidance and mentorship.
- Goal-Oriented: Worked towards achieving individual and team Key Performance Indicators (KPIs).
General Assistant at Bel Porto School (2020-12 – 2022-03)
- Supported a nurturing learning environment for children with intellectual and physical disabilities by providing comprehensive groundskeeping and maintenance services.
- Ensured a safe and welcoming space through tasks like gardening, weeding, and maintaining the cleanliness of the school grounds.
- Streamlined school operations by providing administrative support, including filing, data entry, and managing office supplies.
- Facilitated effective staff communication by assisting with tasks and ensuring smooth day-to-day operations.
