Amanda Hlengwa

A reliable and detail-oriented professional with over 15 years of combined experience in customer service, retail, administration, and promotional campaign management. Proven ability to handle high-volume customer interactions with professionalism and empathy, manage office operations efficiently, and provide executive-level secretarial support. Holds a Code 10 Driver's Licence and is committed to delivering exceptional results within dynamic, fast-paced environments.

Cashier / Petrol Attendant - BP Garage

(2020-01 - 2024-12)

• Processed fuel payments and managed both cash and card transactions with accuracy and accountability
• Delivered friendly, attentive customer service while assisting with fuelling and product queries
• Maintained compliance with all safety, hygiene, and operational procedures
• Conducted daily equipment checks on pumps and stock levels to ensure smooth operations
• Ensured accurate shift handovers and balanced till reconciliations at end of each shift

Brand Promoter - The Really Great Brand Company

(2008-01 - 2020-12)

• Engaged directly with customers to promote products and drive brand awareness across retail and event locations
• Delivered product demonstrations and distributed samples in alignment with brand guidelines
• Collected and reported customer feedback to inform marketing strategies and campaign improvements
• Set up and dismantled professional promotional displays at in-store and external event sites
• Reported daily activity summaries and campaign progress to team leaders

Call Centre Agent — Customer Service - CCI

Approx. 1 Year

• Responded to inbound customer enquiries with professionalism and efficiency
• Handled complaints and escalations with empathy, resolving issues to customer satisfaction
• Maintained accurate and up-to-date customer records within CRM systems
• Consistently met and exceeded daily and weekly individual performance targets
• Escalated complex matters to supervisors in line with escalation protocols

Retail Sales Assistant - Loads of Living

• Assisted customers with product selection, enquiries, and purchase decisions
• Maintained store presentation, visual merchandising standards, and cleanliness
• Operated POS systems and processed sales transactions accurately
• Managed stock replenishment, shelf organisation, and inventory checks
• Adhered to all store policies, procedures, and loss prevention protocols

Executive Secretary - The Vusi Oakford Community

• Provided high-level administrative and secretarial support to executive leadership
• Managed executive calendars, scheduled meetings, and coordinated appointments
• Drafted and distributed official correspondence, internal memos, and reports
• Maintained organised filing systems and managed all office documentation
• Coordinated community events, stakeholder engagements, and organisational initiatives
• Served as the primary point of contact for stakeholders and visiting parties

HIV/AIDS Counselling — HWSETA Accredited - Abafundi Institute of Health and Technology

GETC in Ancillary Health Care - Abafundi Institute of Health and Technology

Certificate in Business Administration and Secretarial Studies - H-Tech Computer Training Centre (2022-12)

National Senior Certificate — Grade 12 - Overport Secondary School (2007-12)