Coen Fritz

Operational leadership professional with more than 30 years of experience transforming operational challenges into practical business solutions across logistics, records management, transport, insurance, digital services and customer-focused organisations. Demonstrated ability to lead multidisciplinary teams, optimise operational performance and deliver practical business solutions that improve efficiency, customer satisfaction and organisational effectiveness. Recognised for building high-performing teams, strengthening operational processes and maintaining the highest standards of professionalism, accountability and service delivery.

DIRECTOR - Perfect Water Franchise

(2022-01)

Business Leadership | Operational Management | Customer Experience

• Built and developed a customer-focused business recognised for dependable service delivery.
• Directed all aspects of daily business operations, including budgeting, supplier management and inventory control.
• Developed long-term customer relationships through consistent service excellence.
• Implemented operational processes that improved efficiency and supported sustainable business growth.
• Managed financial performance to ensure ongoing operational viability.

BRANCH MANAGER - AGS Records Management

(2018-01 - 2024-12)

Operational Leadership | Service Excellence | Business Improvement

• Directed the successful operation of three regional branches while improving service delivery and operational consistency.
• Strengthened customer relationships through a proactive service delivery approach.
• Recruited, coached and developed high-performing operational teams.
• Improved operational consistency through the implementation of standardised business processes.
• Managed branch budgets, forecasting and operational reporting.
• Maintained compliance with company policies, governance standards and legislative requirements.
• Supported business growth through operational planning and continuous improvement initiatives.

BOARD PLANNER - Stuttaford Van Lines (Laser Transport Group)

(2025-06 - 2026-02)

Operational Planning | Logistics Coordination | Customer Service

• Optimised daily fleet scheduling to maximise vehicle utilisation and operational efficiency.
• Coordinated transport resources to consistently meet customer delivery commitments.
• Improved planning efficiency through proactive scheduling and operational oversight.
• Managed operational stock and logistics support requirements.
• Maintained effective communication between operational teams, drivers and customers.

PROJECT MANAGER - Scanco Digital Services

(2026-03 - 2026-07)

Project Delivery | Operational Excellence | Digital Transformation

• Directed project operations to achieve delivery milestones while maintaining quality, compliance and client expectations.
• Coordinated recruitment, onboarding and deployment of project personnel to meet operational requirements.
• Streamlined workflow processes, improving productivity and document throughput.
• Produced operational reporting that supported informed management decision-making.
• Maintained Health & Safety compliance while promoting a culture of operational excellence.

Qualified Motor Mechanic - Olifantsfontein Trade Test

National Senior Certificate (Matric) - HTS Nic Diedericks