Independent Delivery Driver - Takealot & Mr D
(2026-08)
Responsible for completing last-mile deliveries across multiple areas while maintaining service standards, accurate delivery records and efficient route planning in a fast-paced, target-driven environment.
- Complete daily delivery routes across multiple suburbs, planning efficient travel routes to meet required delivery windows.
- Manage customer handovers professionally and respond to delivery queries, special requests and service issues at point of delivery.
- Maintain accurate records of completed deliveries and update delivery status through relevant platform systems.
- Handle cash or card-on-delivery transactions where required and ensure accurate transaction control.
- Adapt continuously to changing delivery volumes, traffic conditions, customer availability and operational priorities.
- Work independently while maintaining reliability, punctuality and professional customer service standards.
- Use Takealot and Mr D delivery systems to manage assigned work, route activity and delivery completion.
Operational Manager - OK Express JB's Nissan, Malmesbury - Malmesbury
(2024-08 - 2026-06)
Responsible for the overall operational management and commercial performance of a busy retail operation, ensuring exceptional customer service, profitable store performance and effective day-to-day leadership of multidisciplinary teams.
- Directed all daily retail operations, ensuring smooth business performance and operational efficiency.
- Managed a team of more than 15 employees across sales, service and administration, including performance management, coaching and ongoing development.
- Implemented operational improvements that increased sales by approximately 25% while reducing operating costs by approximately 40%.
- Developed customer engagement strategies that significantly improved customer retention and loyalty.
- Analysed sales data, identified trends and implemented targeted marketing initiatives to support revenue growth.
- Built and maintained strong relationships with customers, suppliers and manufacturer representatives to create business opportunities.
- Controlled operational expenditure and maintained effective budget and cost management.
- Ensured compliance with company policies, franchise requirements and relevant industry standards.
- Resolved customer escalations and maintained high service standards across the operation.
- Managed staffing, operational reporting, administration and day-to-day workflow coordination.
- Fostered a positive, performance-driven culture focused on accountability, productivity and continuous improvement.
Sales Executive - Coffee Excellence (Pty) Ltd - Century City
(2023-10 - 2024-06)
Responsible for growing revenue through new business development, account management and targeted sales activity, while strengthening relationships with existing customers and identifying opportunities to increase market share.
- Developed and maintained relationships with the existing client base to support retention and repeat business.
- Researched and identified potential customers and new market opportunities.
- Contacted prospective clients, presented solutions and managed the sales process through to closing.
- Worked toward defined sales goals and commercial growth targets.
- Developed strategies to expand market share within targeted geographic and customer segments.
- Analysed information from previous sales and marketing campaigns to identify trends and support future decision-making.
- Collaborated with marketing and operations teams to ensure successful execution of revenue-generating initiatives.
- Maintained professional communication with clients and supported ongoing account servicing.
Project Manager / Office Manager - Wordwise Media (Pty) Ltd
(2017-01 - 2023-12)
Held a broad dual-function role combining national project management, office operations, stakeholder engagement, media coordination, event logistics and administrative leadership within a content creation and communications environment.
- Assisted in creating and coordinating CSI programmes for projects implemented across South Africa.
- Arranged and followed up on meetings with corporate sponsors including 3M, Capitec and Pronutro.
- Liaised with government agencies including the Department of Education and SAASTA, providing project progress updates through meetings and reports.
- Monitored project expenditure and communicated budget feedback to key stakeholders.
- Oversaw daily office operations, calendar management and deadline tracking.
- Assisted with sourcing and contacting industry experts and guests for RSG Radio interviews.
- Assisted with preparation of monthly management accounts.
- Managed complaints and concerns and ensured matters were addressed appropriately.
- Maintained accurate administrative records, filing systems and reports.
- Attended meetings with senior management and supported executive-level operational requirements.
- Coordinated office facilities and cleaning services to maintain professional workspaces.
- Supported compliance with labour relations requirements within the office environment.
- Arranged meetings with potential clients and corporate partners for projects and events.
- Secured King Pie participation to provide meals and gifts for more than 250,000 children for the Innovation Challenge.
- Liaised with television, radio and print media and coordinated media interviews for different projects.
- Travelled across South Africa to identify and secure suitable venues for national events.
- Maintained professional relationships with media stakeholders across radio, television and print.
- Distributed application forms and invitations to schools across South Africa for various projects and events.
- Managed the team responsible for receiving entries, digitising documentation and completing school follow-ups before and after events.
- Coordinated the timely delivery and distribution of event materials across South Africa.
- Ensured teachers and parents supporting events received appropriate training and guidance.
- Supported production planning and execution for multiple projects.
Project Manager – HIP2B2 Programme - HIP2B2 / Project Assignment
(2013-01 - 2023-12)
Managed and supported national Maths, Science and Technology education initiatives designed to expose learners, including learners from previously underprivileged communities, to STEM-related industries and opportunities.
- Supported the development and implementation of CSI programmes for national education projects.
- Coordinated meetings and engagement with corporate sponsors including 3M, Capitec and Pronutro.
- Liaised with the Department of Education and SAASTA regarding project progress and stakeholder requirements.
- Tracked expenditure and provided budget feedback to relevant project stakeholders.
- Coordinated project communication, event arrangements, stakeholder updates and national delivery requirements.
- Supported programmes reaching thousands of school learners from Quintile 1 to 4 schools across South Africa.
Production Manager - Koko Stock Productions
(2016-01 - 2017-12)
Responsible for coordinating production activities from initial planning through execution while contributing to both operational and creative requirements within the production environment.
- Managed all aspects of production from planning through to execution of different projects.
- Coordinated production requirements and supported delivery against project objectives and schedules.
- Worked as an Assistant Director on productions.
- Provided photography support as part of the production function.
- Worked closely with production stakeholders to ensure projects were delivered efficiently.
Sales Representative - Boland Printers
(2014-01 - 2016-12)
Responsible for developing new business, servicing existing customer accounts and maintaining strong client relationships within the printing sector.
- Managed customer and client relationships and maintained regular communication with existing accounts.
- Serviced existing customers and identified opportunities to grow repeat business.
- Prospected and established new accounts to expand the customer base.
- Engaged clients regarding printing requirements, service needs and order specifications.
- Supported quotation and order coordination between clients and production requirements.
- Maintained a strong focus on customer service and relationship development.
Project Manager - Wordwise Media (Pty) Ltd
(2011-07 - 2015-10)
Managed national projects, educational initiatives and events for a content creation and communications business servicing clients and partners including RSG Radio, Capitec Bank, Pronutro, HIP2B2, 3M and SAASTA.
- Managed logistical planning for events, including venues, flights, catering and supporting arrangements.
- Managed project budgets and financial planning.
- Prepared itineraries, bookings and event coordination schedules.
- Facilitated events locally and nationally.
- Managed media correspondence, including television, radio, magazine and newspaper interview coordination.
- Prepared and distributed press releases.
- Supported marketing and promotion of events and national initiatives.
- Liaised with key role players and HIP2B2 Brand Ambassadors nationally.
- Managed administration and prepared project reports and feedback for board members.
- Networked with current and potential project partners.
- Liaised with government stakeholders including the Department of Trade and Industry, Department of Science and Technology, SAASTA and Technology Innovation Agency.
- Managed relationships with corporate partners including ProNutro, 3M, Capitec Bank and HIP2B2.
- Managed staff internally and nationally at events.
- Handled RSG administration and arranged interviews with guests, field specialists and celebrities.
- Coordinated Fleur du Cap show bookings and Fiesta bookings for the Managing Director.
- Represented the organisation at special events.
- Managed, promoted and implemented the Capitec Bursary Programme in the Cape Town and Winelands District.
- Managed and implemented the Capitec Winter Schools, Capitec Spring School and Siyavula Revision Workshop for Grade 10 Pure Mathematics learners.
Store Manager - The Foschini Group (TFG) – Musica Mega Store - Cape Town
(2011-02 - 2011-07)
Responsible for store leadership and day-to-day retail operations across Musica Mega Store locations including Canal Walk Shopping Centre, Tygervalley Shopping Centre and Cape Gate Shopping Centre.
- Managed daily retail store operations and customer service delivery.
- Supported sales performance and achievement of store objectives.
- Managed staff performance, task allocation and day-to-day team requirements.
- Maintained merchandising and operational standards.
- Handled customer service issues and supported a positive in-store experience.
- Supported stock, administration and general store controls.
Store Manager / Visual Merchandiser / Customer Service Trainer - The Foschini Group (TFG) – Due South, Canal Walk Shopping Centre - Cape Town
(2008-08 - 2011-01)
Held a multifaceted retail leadership role combining store management, visual merchandising and customer service training within a major national retail group.
- Managed day-to-day store operations and supported achievement of sales and service objectives.
- Led and supported store staff, including customer service coaching and training.
- Implemented and maintained visual merchandising standards to support brand presentation and sales performance.
- Managed customer service standards and assisted with the resolution of customer concerns.
- Supported stock control, merchandising, administration and store compliance.
- Maintained a professional retail environment aligned with TFG and Due South standards.
