Corlia Louw

To leverage my excellent communication skills and customer-centric approach in a dynamic call centre environment, where I can deliver top-notch service, resolve customer queries efficiently and contribute to the team's success while continuously improving my skills and knowledge to drive exceptional customer experiences.

Switchboard Representative - Teleperformance

(2025-06)

Currently working at a company provided through Teleperformance, supporting the DISH campaign. Position involves assisting customers by directing them to the appropriate department to ensure their concerns are handled efficiently and they receive the best possible support.

Customer Service Agent - Merchants Walmart BPO

(2024-12 - 2025-04)

Assisting customers with quarries they have and helping them to the best of my abilities never giving up until I find a solution. Walmart (US based campaign).

• Inbound and Outbound calls
• Handling customer queries about products, orders, returns, store policies, Walmart memberships and online shopping
• Troubleshooting technical issues with the customer's accounts
• Resolve complaints, process refunds or exchanges

Skills for Success Contact Centre Work Readiness Training - Merchants BPO

(2024-10 - 2024-11)

Learn and study business writing, rapport building, engaging with empathy with customers, problem solving techniques and time and stress management.

• Basic Computer Skills
• FY24 Compliance
• PCI Security Awareness
• Introductions to ESG
• Compliance OHS
• POPIA awareness
• Inbound and outbound contact centre skills

Financial Advisor - Sanlam

(2024-01 - 2025-01)

Enabling clients to be informed about their policies and assisting them to choose the policy we have to offer.

• Two pot system 2023
• Competition Acts 2023
• Complaints Handling policy 2023
• Conflict of interest 2023
• Financial intelligence centre act 2023
• Occupation Health and safety 2023
• Protection of personal information act (POPI) 2023

Matric Bachelors pass - Bredasdorp high school (2018)