Craig Daniels

Diligent customer support representative with 1+ years of experience at a high-volume call center. Seeking to leverage a fast-paced work ethic with top-rated customer service (100%) to help grow and meet future demands with the aim to progress into the analytics field.

August 1st 2022 -30th November 2022

back office management, wns (vodacom campaign)

• Handling of voice and email escalations for After Sales and Upgrade queries.
• Contacting relevant departments based on escalation queries.
• Assisting with reversals of unauthorized upgrades/changes made to client/customers’ accounts.
• Ensuring follow-ups are completed by agents.
• Stand in for line/floor managers.

June 1st 2022- 30th november 2022

Customer service agent, wns (Vodacom campaign)

• Assisting clients/customers with After Sales request and queries.
• Providing follow up is on previously opened queries/disputes.
• Contacting couriers for delivery of items and/or other delivery queries.
• Billing and cancelations queries.

August 13th 2021 – April 25th 2022

customer service agent level 2, Amazon vcs zaf

• Providing customer service for clientele based in North American region.
• Assisting with refunds, returns and changes to account subscriptions and processed online orders on Amazon.com
• Contacting carriers for updates on deliveries
• Providing feedback and customer reviews
• Maintaining high customer service values.
• Providing customer service for Heavy Bulky clientele (Large orders)

Oct0ber 4th 2017 – April 30th 2019

Printer Technician, Canon/Smart Office Connexion

• Servicing of used and old machines for internal and external sales
• Fault finding and repairs to client machines
• New setup testing for clients
• Call out duties to machines that need repairs
• Delivering and set up of machines for clients
• General IT work

2010-2016 Senior Certificate NQF 4

CPT, South Africa Steenberg High School

2023 Microsoft Excel Course

Online SimpliLearn

Ongoing Data Analysis with Python

Online FreeCodeCamp