Cynthia Mlondo

Motivated administrative professional with skills to delegate, direct and monitor clerical work. Skilled at training others and carefully monitoring schedules, work accuracy and individual performance. Multitasks smoothly to manage high-tempo workflow.

Experienced Front

Office proven successful in overseeing clerical teams. Excels at motivating others to produce quality work on-time. Understands operational requirements and related industry best practices. Dedicated with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.

Junior Personal Assistant - MELLINS I STYLE BOARDWALK - Richards Bay, South Africa

• Pres-screened patients to optimize Optometrists efficiency and aid diagnostics
• Regularly engaged in sales and dispensing of spectacles, maintaining high service standard
• Handling claims with medical aid, ensuring smooth patients transaction
• Managing patient schedule effectively with meticulous coordination
• Managing cleaning and displaying frames, making sure the shop is clean and tidy
• Price tagging all eye-wear items in the shop
• Verification reports scanned onto patient files.
• Pack jobs and update notes on jobs and distancing spectacles to patients
• Filling and scanning invoices handling emails.
• Counting stock and display all new stock.

Front Office Manager - SPLENDID INN BAYSHORE HOTEL - Richards Bay, South Africa

(2018-12 - 2023-07)

• Handled guest complaints in a polite and friendly manner, providing effective solutions to maintain customer retention.
• Managed staff training and on boarding, coaching in customer service techniques, best practices and complaint management.
• Successfully maximized revenue through excellent sales techniques, up selling and negotiation.
• Managed administration duties, including updating records, filing bookings and other tasks as required.
• Managed reception staff schedules, coordinating based on budgets, busy front desk periods and contracted hours.
• Educated staff on rates, segments and promotions to provide solid knowledge base for when guests made inquiries.
• Oversaw group bookings and meeting room bookings to avoid scheduling mishaps by reviewing schedules daily.

Assistant Front Office Manager - PROTEA HOTEL THE RICHARDS - Richards Bay, KZN, South Africa

(2013-08 - 2015-07)

• Demonstrated excellent working knowledge of OPERA booking systems, managing room reservations appropriately.
• Managed staff rotas efficiently, delivering excellent service levels whilst remaining within staffing budgets.
• Used exceptional communication and relationship-building skills to develop positive connections with staff and guests.
• Monitored staff performance levels, providing additional training as needed to aid personal and team development.
• Led by example in delivering faultless customer care throughout guest stays, effectively improving overall service provisions.
• Communicated effectively with other hotel departments to ensure consistent service levels throughout guest stays.

Assistant Front Office Manager/ Reservations - PROTEA HOTEL THE BAYSHORE INN

(2011-05 - 2013-07)

• To manage and oversee the daily operation of Front desk, all aspects of Front Office/Reception/Reservations etc
• Implementation and overseeing of monthly training plans for the Front Office Team.
• Enhanced guest experiences through personalized care, offering upgrades and service add-ons for increased enjoyment.
• Resolved complaints quickly and calmly, seeking positive solutions for optimized guest satisfaction.

Receptionist to Reservationist - PROTEA HOTEL THE RICHARDS

(2008-01 - 2011-05)

• Welcomed guests and clients in friendly, positive manner.
• Sending out Quotations to prospective clients
• Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
• Answered and directed incoming calls to relevant staff members using multi-line telephone system.
• Booked conference rooms and meeting spaces, coordinating supplies and catering for company events.

MATRIC - BUSINESS STUDIES - Richards Bay Secondary School (2001)