Danae Van Der Laan

A sincere, loyal and highly dedicated professional with a strong background in claims administration, internal sales, procurement, and customer service. Most recently serving as a Funeral Claims Administrator at Phakama Administration Services, managing claims for Discovery and Sanlam whilst delivering compassionate support to grieving families. A fast typist with excellent attention to detail — always ensuring documentation is 100% accurate.

Tech savvy and highly organised, with a genuine passion for administration and a proven ability to manage high-volume email and phone communication. Seeking an administrative, PA, or receptionist role — office-based or fully remote — where skills and dedication can be fully utilised.

Funeral Claims Administrator at Phakama Administration Services

• Processed funeral claims for major insurers including Discovery and Sanlam
• Managed high-volume email correspondence — client queries, updates and follow-ups
• Answered inbound calls and provided compassionate support to grieving families
• Verified and quality-checked all claim documentation for completeness and accuracy
• Maintained and updated client databases ensuring data integrity at all times
• Liaised with insurance providers to ensure timely and accurate claims processing
• Handled sensitive and confidential information with the utmost discretion
• Ensured strict compliance with documentation requirements before claim submission

Procurement / Stock Administrator at Plastilon

• Part of the procurement team managing stock levels and purchase planning
• GRV capturing of new stock received into the system
• Negotiating product prices and sourcing new product lines from suppliers
• Implementing and monitoring purchase plans
• Following up on outstanding orders and maintaining purchasing records
• Coordinating with management, sales, and stockroom departments
• Comparing prices, conducting product research, and maintaining supplier records

Internal Sales & Administrator at Plus 10 Discount Furnishers

• Liaising with customers and upselling products to increase revenue
• Processing sales orders online, via phone and email
• Managing petty cash and compiling daily sales spreadsheets
• Ordering stock and updating computer records and customer database
• Checking accuracy of orders, issuing invoices, and maintaining sales records
• Responding to customer complaints and providing after-sales support
• Stock control — receiving, dispatching, and general admin

Sales Administrator / Internal Sales at Sinotile

• Drawing up, processing and sending quotations to clients
• Generating and distributing invoices to correct customers
• Creating and maintaining an accurate customer database
• Closing sales and achieving quotas; data capturing and filing
• Answering emails and maintaining close communication with external sales reps

Internal Sales Representative at Ericssons Mattress and Pine

• Building and maintaining strong client relationships
• Preparing sales action plans and executing direct marketing activities
• Meeting monthly sales targets and resolving customer complaints
• Liaising with customers in person, telephonically, and via email/website
• Performing administrative duties and ensuring correct pricing on all sales

Senior Certificate – Hoërskool Die Wilgers (2016)