Daniel Dibelane

High-performance Systems Super-User and Process Optimization Professional with extensive experience administering core SAP, GSPN, CS-Portal and NERP Fiori architectures within the consumer electronics. Served as the key regional resource for resolving high-volume ticket lifecycle bottlenecks, executing repair parts leakage investigations, and processing complex reverse logistics diagnostics. Expert at maximizing systems utility, conducting rigorous data audits, intensive user training, and aligning technical platforms with strict compliance frameworks (POPIA, GDPR, CPA and HQ policy) to systematically eliminate operational delays and protect partner pipelines.

Regional Service Manager & ERP Portal Systems Administrator at SAMSUNG ELECTRONICS SOUTH AFRICA (2013-05 – 2024-09)

• Propelled regional field service metrics by 40% through the precise tracking of completion rates, pending cases, R-NPS, part usage, Eco Repairs, and missed KPI remediation plans.
• Monitored and tracked ASC payment pipelines, acting as the key operational liaison to clear invoice blocks, safeguard partner credit balances, and ensure critical partner financial stability.
• Architected and delivered high-velocity data frameworks across Tableau and Excel, empowering leadership with actionable insights during formal MBR, WBR, and QBR cycles.
• Mediated high-priority customer escalations through the VOC department and vetted new ASC partners, successfully aligning global HQ guidelines with localized CPA, POPIA, and GDPR statutory legal frameworks.
• Acted as the premier pan-African tier-2 escalation point for ERP portal troubleshooting, resolving complex technical incident tickets to systematically protect regional SLA targets.
• Served as the core systems testing anchor; executed deep-dive root-cause analysis across SIT, UAT, and regression testing environments to completely eliminate post-launch vulnerabilities.
• Diagnosed systemic errors and tracked root-cause profiles to eliminate processing bottlenecks, while administering user security roles across SAP, GSPN, CS-Portal and NERP architectures.
• Deployed an automated tracking system that cut last-minute ASC onboarding requests by 90%; delivered intensive training to 500+ users to drive rapid platform adoption.

OBF Returns Inspection / Reverse Logistics Coordination at SAMSUNG ELECTRONICS SOUTH AFRICA (2010-08 – 2013-04)

• Reduced abnormal return claims by 60% through rigorous data audits and systemic SAP and MTPS controls; leveraged EULA tracking to trace hardware activation dates, resolve proof-of-purchase discrepancies, and safely process distribution credits.
• Coordinated daily operational reporting and managed complex distributor account reconciliation disputes to ensure system accuracy while preserving critical partner relationships.
• Conducted train-the-trainer programs for the returns portal, driving rapid platform adoption to cut manual processing workloads by over 60% and accelerate claim resolution speeds by 70%.

Returns Management and Technical Support at 3G MOBILE SOUTH AFRICA (2006-06 – 2009-05)

• Administered end-to-end returns and device repair workflows within Fincon, executing deep-dive transactional tracking to maintain strict inventory and financial control loops.
• Elevated regional SLA compliance by 60% and halved OEM escalation rates through precise technical troubleshooting and rapid case resolution.
• Eliminated physical device scrap by 98% through meticulous hardware diagnostics, securing a flawless 100% OEM warranty acceptance rate.
• Maintained absolute data integrity across inventory databases and sales records to support real-time stock control and order processing workflows.

L2 Service Technician / Quality Control & Testing at ROBTRONICS (Pty) Ltd (2004-07 – 2006-05)

Executed repairs, functional testing, and configuration logging to resolve faults on a first-time basis and ensure strict quality assurance compliance.

Commercial Sales and Repairs Administrator at CALL MOBILITY / TEDELEX MOBILE (Pty) Ltd (2002-07 – 2004-06)

• Administered daily high-volume transactional workflows within Syspro and AS400 architectures to execute complex invoicing for bulk physical goods, airtime, and mobile assets.
• Maintained absolute accuracy across real-time stock availability logs and critical pricing models to support wholesale and retail distributor pipelines.
• Anchored end-to-end returns and technical repair workflows, driving localized hardware assessment processes to eliminate physical device scrap by 95%.

Logistics Management Frameworks – University of Johannesburg

Certificate in Strategic Logistics Management – Damelin

Certificate in Warehouse Management – Damelin

Higher Certificate in Business Administration – Midrand Graduate Institute / TVU London (ODL)

Senior Certificate – Bryanston High School