Diane Colquhoun
Systems & Process Optimization Specialist
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About
Operations and systems-focused professional with 10+ years of experience managing workflows, automations, CRM systems, reporting, and digital operations in remote environments. Skilled at problem-solving, process improvement, and building scalable systems that improve efficiency and reduce manual work. Fast learner with experience across marketing technology, AI tools, automation platforms, project coordination, and operational management.
Strong attention to detail with the ability to work independently and manage multiple priorities.
Experience
COO / Operations Manager
2015 – Present
Managed day-to-day business operations for a remote marketing agency
Built and maintained CRM systems, automations, workflows, and operational processes
Implemented AI and automation tools to improve efficiency and reporting
Managed project timelines, task coordination, and internal operations
Worked with platforms including GoHighLevel, HubSpot, Zapier, WordPress, Shopify, Meta Ads, Google Ads, and analytics tools
Created SOPs, process documentation, and internal systems
Coordinated cross-functional projects and problem-solved technical implementation issues
Managed reporting, dashboards, campaign tracking, and data organization
Trained team members and supported operational onboarding processes
Education
Business and Marketing Degree from Intec
Additional Training
AI & Automation Tools
CRM & Workflow Systems
