Danielle Rex

Professional with strong background in administration and Sales and customer service , skilled in optimizing operations and driving organizational efficiency. Known for fostering team collaboration and meeting goals, adept at navigating changing needs. Expertise includes strategic planning, resource management, KPI adherence, coaching, Work Force Management and process improvement. Brings reliability, adaptability, and results-oriented mindset to every challenge and team work

Operations Supervisor at DASH BPO (2026-01 – Present)

• Supervise and coordinate the daily activities of operational teams.
• Monitor employee performance, attendance, and productivity.
• Provide coaching, training, and performance feedback to team members.
• Ensure adherence to company policies, procedures, and quality standards.
• Manage work schedules and allocate resources to meet operational demands.
• Monitor key performance indicators (KPIs) and prepare operational reports.
• Identify process improvement opportunities to increase efficiency and reduce costs.
• Handle escalated customer concerns and operational issues promptly.
• Conduct regular team meetings and communicate organizational updates.
• Collaborate with other departments to ensure seamless operations.
• Ensure compliance with health, safety, and regulatory requirements.
• Assist with recruitment, onboarding, and performance management activities.
• Support change management initiatives and continuous improvement projects.

Campaign Marketing Manager at AskOsca PTY (2024-01 – 2024-12)

• Boosted brand awareness by developing and executing targeted marketing campaigns.
• Implemented marketing automation tools for efficient campaign management and improved ROI.
• Designed A/B testing strategies to optimize conversion rates on landing pages and other digital assets.
• Creation of Landing Pages according to client specifications using basic coding principles.
• Enhanced customer engagement with compelling content creation and distribution across multiple channels.
• Leveraged CRM systems for precise targeting of specific audience segments during personalized outreach initiatives.
• Facilitated communication between departments for seamless integration of marketing efforts into overall business objectives.
• Optimized campaign performance by regularly analyzing data and adjusting strategies accordingly.
• Optimized email campaigns to increase open and click-through rates.

Campaign Manager at AskOsca PTY (2023-08 – 2023-12)

• Streamlined campaign reporting processes, providing actionable insights for continuous improvement.
• Conducted thorough post-campaign analysis to identify successes, areas for improvement, and key learnings for future initiatives.
• Maximized performance by monitoring daily activities and coaching team members in order to achieve KPIs.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Led cross-functional teams to achieve project goals, fostering collaboration and innovation.

HR and Admin Manager at AskOsca PTY (2022-03 – 2023-08)

• Ensure all employee records are kept updated and organized.
• Maintained accurate record-keeping systems to ensure easy access to critical information for decisionmaking purposes.
• Oversaw office inventory activities.
• Updated reports, managed accounts, and generated reports for company database.
• Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
• Improved office efficiency by implementing streamlined administrative processes and procedures using different management systems
• Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
• Interviewed, recruited and onboarded new staff for all campaigns within the company.
• Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
• Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
• Maintained and implemented improved filing systems for enhanced order and accuracy.
• Led administrative team in supporting department heads, ensuring smooth day-to-day operations.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Guided leaders and employees on company policies, programs, benefits and salary administration.
• Led decision-making and implementation of HR policies, procedures, programs and functions.
• Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
• Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.

Healthcare Recruitment Manager at AskOsca PTY (2019-01 – 2022-03)

• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Mentored junior recruiters in best practices and strategies for sourcing top talent, contributing to team growth and development.
• Negotiated competitive salary packages and benefits for new hires, contributing to an improved employer brand image and increased employee satisfaction.
• Identifying top talent within the healthcare industry, ultimately increasing employee retention rates within the nursing agency.

Healthcare Compliance Manager at AskOsca PTY (2019-01 – 2022-03)

• Liaised with all candidates to ensure all relevant documentation is sen to agency
• Managed investigations into potential violations of laws or regulations, ensuring swift resolution and corrective actions when necessary.
• Reviewed documents, files, and other records to assess compliance and potential risk.
• Streamlined compliance processes by implementing and utilizing efficient monitoring systems and tools.
• Oversaw a team of compliance professionals, providing guidance, mentorship, and support to ensure their continued growth and development.
• Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
• Created training schedules for new hires and supervisors to safeguard continuing business relationships.

Healthcare Bookings Manager at AskOsca PTY (2019-01 – 2022-03)

• Booking of nursing staff and ensuring that facilities have the appropriate number of qualified personnel to meet their staffing needs.
• Assessing the available nurses and matching them to shifts based on their skills, availability, and the requirements of the client facility.
• Primary point of contact for healthcare facilities and understanding their specific needs and preferences which involved regular communication with clients to gather information about staffing requirements, special requests, or changes in patient care demands.
• Resolving any issues promptly that may arise with staffing—such as last-minute cancellations or client dissatisfaction.
• Maintaining and updating a database of available nursing professionals, client preferences, and staffing need as this helps streamline the booking process and improves response times for client requests.
• Communicating regularly with both nursing staff and clients to provide updates, gather feedback, and ensure satisfaction on both ends.
• Prepare reports on staffing metrics and trends for internal use or to present to management.

Lead Generation Specialist at AskOsca PTY (2017-02 – 2019-01)

• Utilized data analysis tools to identify trends and patterns in lead behavior, making strategic adjustments to marketing efforts accordingly.
• Utilizing a CRM system to streamline lead management processes, resulting in improved organization and increased efficiency in generating leads.
• Managed multiple lead generation channels simultaneously, ensuring consistent results across all platforms.
• Meeting and excelling in Key Performance metrics ensuring continued growth and success in the role.

Matric – Norman Henshilwood High School (2016-12)