Darren Gladwin

Experienced Parts Manager with over two decades in the automotive industry, leading high-performance teams across multi-franchise dealerships. Known for driving operational excellence, optimizing inventory systems, and delivering consistent sales growth. Skilled in CRM, supplier negotiations, and team development, with a proven ability to manage complex logistics and enhance customer satisfaction.

Passionate about innovation, client service, and building systems that boost profit and performance.

Dynamic and results-driven Parts Manager with over 20 years of progressive experience in the automotive industry across leading brands like Mercedes-Benz, Hyundai, and Haval/GWM. Adept at steering multi-site operations, optimizing inventory cycles, and driving revenue through strategic procurement and client-focused service. Proven ability to lead high-performing teams, streamline logistics, and collaborate across departments to ensure service excellence.

Skilled in DMS systems, CRM, supplier negotiations, and team training, with a consistent record of exceeding targets and contributing to dealership growth.

Completed comprehensive training in automotive parts administration, workshop operations, and dealership management through accredited programs with NADA and Daimler Chrysler. Strong foundation in Practical Marketing, Fleet Management, and Purchasing, supported by hands-on systems training in DMS platforms like Kerridge, AutoMate, and Mercedes-Benz DCDMS. Certified in Occupational Health & Safety (NOSA), consumer protection laws, and HR procedures.

Combined with your long-standing industry experience, this education equips you with the operational insight and compliance knowledge needed for high-level parts management roles.