Sales Consultant & second in charge at branch - DIAL A BED (Tapestry Home Brands) - Cape Town, South Africa
(2014-07 - 2025-08)
11 Years of experience in the mattress and furniture industry. Fully computer literate. I have been absent from work only twice in 11 years.
- Maximising sales and reaching monthly targets.
- Promoting all Dial a Bed and sister companies, like TFG, Cori Craft, Volpes, etc.
- Always providing excellent customer service.
- Following up on customer orders.
- Updating clients with regard to available stock and delivery dates.
- Making sure customers get deliveries on time.
- Doing basic admin, filing and record keeping.
- Assisting customers in processing payments (Pay Just Now, TFC Store Cards, EFT's, RCS)
- Adhering to company policies.
- Doing stock sectionals and helping with the full stock take.
- Liaising with Warehouse, Head Office and delivery services.
- Keep the shop/showroom tidy.
- Moving beds and furniture, wrapping beds and assisting with the carrying of items.
- Regular product knowledge training.
- Also provided training.
- Adhering to the POPI Act.
- Knowledge of Anti Money Laundering (AML). SUT act.
- Worked with large amounts of cash and did the banking.
- I had my own store key and alarm code to open and close the shop daily.
- Ensuring store profitability and achieving sales targets.
- Managing staff.
- Maintaining high customer service standards.
- Handling and sorting out any customer complaints.
- Stock management, monthly stock take and reports.
- Doing branch and staff tracker reports.
- Liaising with the area manager.
- About 80% of each year, the top salesperson of the branch.
- Won Top Gun award for writing R1,000,000 sales over 3 months.
- Received many compliments from clients for great service and for going the extra mile.
Shop Manager - THAT'S NICE TAKE WAYS - Cape Town, South Africa
(2011-10 - 2013-11)
- Servicing customers and handling customer complaints and queries.
- Ensuring high standards of customer service.
- Handling sales, purchasing and ordering stock.
- Receiving and dispatching stock and dealing with enquiries.
- Stock taking, pricing stock, packing shelves.
- Communicating with suppliers and other companies.
- Bookkeeping, planning and working on budgets.
- Managing the till.
- Oversee cleanliness and security to comply with health and safety regulations.
- Paying salaries to workers.
- Coordinating staff scheduling.
- Opening and closing of the shop.
Dispatch and Receiving Clerk - TRIDENT FLEET MANAGEMENT - Amanzimtoti, KwaZulu-Natal, South Africa
(2006-02 - 2011-08)
- Ensured the weight and number of cartons are correct before loading on and off.
- Making sure that the stock being loaded is in good condition.
- Ensured documentation is correct and corresponds.
- Oversaw that the receiving and dispatch areas always remain clean.
- Achieved set targets with no compromise on quality and safety.
- Responsible for purchasing.
- Ensured orders follow through as planned.
- Purchase inventory within the agreed budgets.
- Maintain a process for returns.
- Manage a defined area in the storeroom for returns, including damaged and unusable goods.
- Oversee and assume responsibility for electronic ordering systems.
- Observe correct stock receiving protocols.
- Complete all necessary stock takes.
- Maintain the storeroom and meet regulatory standards.
Stock Controller - NATIONAL CARPETS AND CURTAINS - Zimbabwe
(2002-10 - 2006-01)
- Dispatching of stock for a few different branches.
- Ensured correct stock received.
- Complete all necessary stock takes.
- Ensured documentation is correct and corresponds.
Assistant Manager - SNAPPY PRINTERS - Zimbabwe
(2000-01 - 2002-09)
- Evaluates competition by visiting competing stores.
- Attracted customers by originating display ideas; producing merchandise displays in windows and showcases, and on the sales floor.
- Promoted sales by demonstrating merchandise and products to customers.
- Helped customers by providing information, answering questions, obtaining merchandise requested, completing payment transactions, and preparing merchandise for delivery.
- Maintained a safe and clean store environment.
- Assisted the manager with ordering stock when needed.
Transport Manager and Yard Supervisor - NORTHERN GROWERS AND NORTHERN TOYOTA - Zimbabwe
(1996-03 - 1999-12)
- Directed activities related to dispatching.
- Routing and tracking transportation vehicles.
- Managed the work of casuals to ensure that the work was done in a manner consistent with organisational requirements.
- Directed investigations to verify and resolve customer complaints.
- Serve as contact persons for all workers.
