Debbie Ram

I am enthusiastic, ambitious female with a thirst for knowledge and a drive for perfection. I am well established, respectable, self–respectable, self–assures, consistent and dependable person in the working environment. I have excellent practical experience for such a position.

I am an immediate learner with excellent communication, written and verbal skills. I obtained good interpersonal skills and have the ability to work independently. I am also able to work with people at all levels and carry out tasks efficiently.

I sincerely hope that I am considered for this position and I know I will be an asset to your company and that my skills and abilities will be utilized.

Retention / Operations Agent at Ignition Group

• Working on excel & retaining orders, RTS querying with customer to re deliver and re sell in house products
• Offering customer's different package according to Vodacom criteria
• Assisting customers in email queries for their contracts

Data Capture (Sales Floor Vodacom Upgrades) at Ignition Group

• Excellent organization skills

AVS Agent (Umhlanga Branch) at Ignition Group

• Dealing with customers queries and debt collection

Quality Assurance at Ignition Group

• Ensuring agents are compliant, reporting any fraud
• Making certain no misleads in terms of product or service sold
• Record keeping regarding finding

Vodacom Upgrades Sales Specialists at Ignition Group (Present)

• Assisting Vodacom customers to upgrade Vodacom contracts
• Updating on C3D siebel

Vodacom Inbound / Out Bound Customer Care Retentions at Rewardsco

• Retaining customers from cancellations by upgrading to a better deal
• Creating a package based on customer needs
• Assisting with queries regarding to their contract e.g. upgrade, cancellation date, billing information
• Logging service request of various escalations and providing customer with a peace of mind

Grade 11 – Southlands Secondary School (2001)