Delight Tshigwa

Ambitious candidate with foundational experience in food service operations and team coordination. Seeking a Restaurant Manager position to grow expertise in staff supervision, cost management, and service excellence while contributing to operational success and customer loyalty.

Restaurant Manager at Yasa Boutique Hotel (2024-09 – Present)

Oversee daily operations of front-of-house and back-of-house for smooth, efficient service.

• Recruit, hire, train, onboard, and supervise staff; conduct performance reviews and handle discipline
• Create staff schedules / rotas, track hours, and manage payroll
• Maintain food safety, hygiene, health & safety compliance, and all legal/regulatory requirements
• Oversee menu planning / updates (often with chef/owner) for appeal, quality, and profitability

Bar Manager at Fancourt Hotel (2022-06 – 2024-07)

Leadership experience overseeing a team of bartenders with extensive knowledge of mixology and customer service.

• Leadership experience overseeing a team of bartenders
• Extensive knowledge of mixology, including crafting signature cocktails
• Exceptional customer service skills with a focus on guest satisfaction
• Handling customer concerns and maintaining a high standard of professionalism
• Strong organizational skills for scheduling, inventory, and staff training

Head Bartender at Portobello Italian Kitchen (2022-01 – 2022-06)

Created custom drink recipes and provided outstanding customer service.

• Created custom drink recipes and seasonal menus, incorporating current trends and customer preferences
• Provided outstanding customer service by engaging with patrons, offering recommendations, and accommodating special requests
• Engage with customers to provide a personalized and enjoyable coffee experience
• Collaborative team player, working closely with other staff members

Bartender and Barista at Ilali Restaurant and Social Bar (2020-12 – 2021-12)

Expertise in mixing and serving beverages with exceptional customer service.

• Expertise in mixing and serving a variety of beverages
• Exceptional customer service skills with a focus on personalized interactions
• Proven ability to maintain a clean and organized bar area
• Creative in crafting specialty coffee drinks and maintaining quality standards

Bachelor's of Commerce in Information and Technology – Management college of Southern Africa (2019 – 2022)