Delwin Fillis

I have a Certificate in Cisco Networks CCNA,CompTIA A+, N+,Comptia Cloud and ITIL which is available on request with more than 9 years working experience in the IT industry with solid experience in IT Support ,IT Technician(networks, hardware, systems, printers, and administration) and IT Projects.

I am capable of working under pressure with minimum supervision but also with the ability to work within a team or at a supervisory level, positive & creative by nature, assertive, friendly, well organised, an eye for detail, methodical yet flexible when needed, focused on time efficiency and deadline driven. I take pride in having a high sense of integrity and loyalty; have good interpersonal and communication skills with the capability to communicate on any level with professionalism.

EMPLOYER : Fresenius Kabi

POSITION : IT Technician

PERIOD OF EMPLOYMENT : July 2023- 31 October

REASON FOR LEAVING : Resigned.

DUTIES:

• Reset users passwords in AD
• Give user software permissions in AD
• Create users in AD
• Assign group permission to users in AD
• Configure Mitel deskphones
• Network support
• Configure microsoft teams
• Microsoft exchange server
• Answer incoming calls from users and assist them remotely
• VMWare
• Active Directory
• Microsoft 0365 admin center
• Order stock from suppliers
• Backup tapes
• Router and switch configuration
• Microsoft server 2019
• Server support
• Barcode scanner support

EMPLOYER : Dimension Data(NTT)

POSITION : IT Technical Support

Representative

PERIOD OF EMPLOYMENT : June 2022 - June 2023

REASON FOR LEAVING : Resigned

DUTIES:

• Reset users passwords in AD
• Give user software permissions in AD
• Create users in AD
• Assign group permission to users in AD
• Configure cisco jabber
• Network support
• Intune
• Azure
• Configure Cisco Deskphones
• Configure microsoft teams
• Configure Webex
• Microsoft exchange server
• Answer incoming calls from users and assist them remotely
• Assign tickets to relevant groups in the company.
• VMWare
• Azure Active Directory
• Microsoft 0365 admin center

EMPLOYER : HeroTel / Igen

POSITION : Tier 1 Helpdesk Support Agent PERIOD OF EMPLOYMENT : September 2019 – August 2020 REASON FOR LEAVING : Contract /Resigned

DUTIES:

• Configuration of routers and switches Mikrotik
• Configuration ofrouters(DLink,TPLink,TotoLink)
• Configuration of Access Points(DLink,TPLink,Ubiquiti)
• Networking and providing support for Windows and Macintosh.
• Provide support with printer setups via wifi or on network(cable).
• Network monitoring (The Dude application)
• Internet and Email setup on apple, android and windows
• Creating email accounts on Imin.
• Network support
• Assist with sales (Internet Packages)
• Assist clients with support telephonically .
• Remote Support 

EMPLOYER : Incredible Connection

POSITION : IT Technician

PERIOD OF EMPLOYMENT : Mar 2019 – September 2019

REASON FOR LEAVING : Resigned

DUTIES :

• General maintenance of IT equipment.
• Understanding and navigating SAP and CRM
• Networking and providing support for Windows and Macintosh.
• Provide support with printer setups and software installation
• Routine maintenance of user hardware upgrades and software updates
• Internet and Email setup on apple, android and windows
• Provide software updates on GPS, Xbox and PS4 gaming consoles
• Co-ordination of warranty repairs with our suppliers
• Network support
• Management of customer data backup and retrieval scheme
• Assist with sales of IT hardware, software and networking products
• Assist customers with support telephonically.
• Logging calls with suppliers and third party vendors

EMPLOYER : BVSA Accounting and Financial Services.

POSITION : IT Support Engineer

PERIOD OF EMPLOYMENT : 15 Jan - 15 April 2018

REASON FOR LEAVING : Contract Ended.

DUTIES :

• Network Support
• Desktop Support Remote Support
• System Support
• Sage Software Support
• Pastel Software Support
• Active Directory
• Windows Server 2012
• Print Server
• Microsoft Exchange(Email accounts)
• 3rd Party Vendors
• Give users access to shared drives on server.

EMPLOYER : Dimension Data

POSITION : IT System Support Consultant

PERIOD OF EMPLOYMENT

: March - April 2017

REASON FOR LEAVING : Contract Ended

DUTIES 

• Server Management (Dealer Server Monitoring).
• ERP SAP Support. 
• SAP CRM Call Management System.
• Sharepoint (iPartner online application support.)
• Motovate application support.
• Resetting user password for VWSA systems.

EMPLOYER : Nelson Mandela Metropolitan University

POSITION : ICT Technician

PERIOD OF EMPLOYMENT

: AUG 2016 - Feb 2017

REASON FOR LEAVING : Contract Ended

DUTIES:

• Receive and log calls on CRM.
• Loading computers with NMMU approved images (System Centre).
• Adding the desktop/laptops to active directory (server).
• Adding the desktop/laptops to active directory.
• Reset user password on active directory.
• Give users access to shared drives on the server.
• Connect users to printer on the print server.
• Provide support for end users PC Software, hardware and network requirements. Provide support for the computer laboratories PC software, hardware and network requirements.
• Network support
• Advise users on their specific hardware and software needs.
• Move ICT related equipment and consumables between user locations.
• Advise and assist end users in the basic use of the NMMU’ s internal network and standard applications.

EMPLOYER : Bytes Management Solution

POSITION : Customer Service Representative

PERIOD OF EMPLOYMENT

: Feb 2015 - Nov 2015

REASON FOR LEAVING : Resigned to pursue career in IT and not ATM's.

DUTIES:

• Loading Desktop/Laptops according to client image.
• Installing hardware and software.
• Installing retail tills according to client image.
• Project installations for various accounts (Retail).
• ATM instillations and repairs.
• Printer Installations.

EMPLOYER : Business Connexion(Mondelez)

POSITION : IT Support Engineer

PERIOD OF EMPLOYMENT

: Jan 2014 - Feb 2015

REASON FOR LEAVING : Contract Ended

DUTIES:

• Loading desktop/laptops with Mondelez approved images (Windows 7).
• Adding the desktop/laptops to active directory (server).
• Publish software to users (SCCM) from active directory.
• Give users access to certain folders on the shared server drive (AD).
• Create scanning folders on the print server.
• Configuring printer (TCP/IP Port) on the printer server.
• Connecting users to server printers(TCP/IP Port).
• Configure Server on Windows Server 2008,2012.
• Configuring PointX stations with correct printer names and IP address (SA,BOTS,SWAZ) to print labels.
• Setup users to use CRM 2013 in Microsoft Outlook.
• Configure handheld Motorola scanners for users (Logistics) – to scan labels.
• Setup users and Cisco phones on the Cisco management console (Desk phone/Softphone).
• Network support
• Add/delete user on the Cibecs backup console
• Setup 3G Configure modules and 3G sim cards for laptop users.
• Setup users to use VPN with 3G connection
• Troubleshooting network related issues(WAN and LAN).
• Installation and setup of network devices(Wi-Fi,WLAN,LAN)
• Setup user printers in SAP.
• Support users with basic SAP problems.
• Replace printer toners.
• Server support
• Tape backup schedules.
• Server room checks.

EMPLOYER : Business Connexion(Mondelez)

POSITION : IT Project Administrator

PERIOD OF EMPLOYMENT

: May 2012 - Dec 2013

REASON FOR LEAVING : Contract Ended

DUTIES:

• Perform various analyses of project tasks.
• Document and report on project effort estimation and costing.
• Document and report on project change management estimations and status.
• Project planning- maintain overall program plan and milestones in association with PMs.
• Coordinate weekly project reporting and check in cycles.
• Maintain project and service related dashboards as applicable.
• Project reporting to operations manager.
• Maintain weekly resource allocation schedule.

EMPLOYER : Ford Motor Company

POSITION : IT Support Engineer

PERIOD OF EMPLOYMENT

: Nov 2011 - Dec 2011

REASON FOR LEAVING : Contract Ended

DUTIES 

• Loading desktop/laptops with Mondelez approved images (Windows 7).
• Adding the desktop/laptops to active directory (server).
• Give users access to certain folders on the shared server drive.
• Create scanning folders on the print server.
• Configuring printer (TCP/IP Port) on the printer server.
• Connecting user to server printers (TCP/IP Port).
• Setup 3G modules and 3G sim cards for laptop users.
• Network Support
• Replace printer toners.
• Tape backup schedules.
• Server room checks.
• Connecting user to server printers (TCP/IP Port).

A+

N+

ITIL

Comptia Cloud

Cisco CCNA