Dennis Sibusiso

Dedicated and versatile professional with over 13 years of combined experience in IT support, computer hardware and software technical services, retail management, and customer service. Brings 7 years of hands-on experience as a Computer Hardware & Software Technician, with strong expertise in computer repairs, hardware and software troubleshooting, operating system installation, system maintenance, data recovery, and technical support. Also brings 5 years of retail and betting shop management experience, with proven ability to manage daily operations, supervise and train employees, handle cash and financial records, resolve customer complaints, drive sales, and maintain high standards of customer service.

Additionally, has 1 year and 8 months of bartending experience, developing strong communication, teamwork, multitasking, and customer service skills in a fast-paced environment. A dependable, adaptable, and results-oriented professional with excellent problem-solving abilities, strong attention to detail, and a commitment to delivering high-quality service. Able to work effectively both independently and as part of a team.

Retail / Shop Manager - Afribet Betting Shop

• Managed the day-to-day operations of the betting shop, ensuring smooth and efficient business activities.
• Supervised, supported, and trained staff members to maintain high performance and service standards.
• Performed cashier duties and ensured accurate cash handling, balancing, and reconciliation.
• Maintained financial records and monitored business profits and losses.
• Provided professional customer service and resolved customer complaints effectively.
• Ensured compliance with applicable safety, operational, and industry regulations.
• Promoted and marketed the business to attract customers and increase revenue.
• Monitored daily business performance and worked toward achieving operational and sales targets.
• Maintained a clean, organised, and customer-friendly working environment.

Computer Hardware & Software Technician

• Provided hands-on technical support, computer repairs, maintenance, and troubleshooting for desktops, laptops, and peripheral devices.
• Diagnosed and resolved hardware and software problems efficiently.
• Installed, configured, upgraded, and maintained computer components, including RAM, storage drives, motherboards, and power supplies.
• Installed, configured, and maintained operating systems, including Windows and Linux.
• Installed and supported software applications, device drivers, antivirus programs, and productivity tools.
• Performed system updates, data backups, data recovery, and virus/malware removal.
• Configured network devices and resolved basic network connectivity problems.
• Provided technical assistance to users by identifying and resolving hardware and software issues.
• Maintained accurate service and repair records.
• Ensured computer systems operated reliably with minimal downtime.
• Delivered professional customer service while explaining technical problems and solutions to clients.
• Applied strong analytical and problem-solving skills when diagnosing technical faults.

Bartender - Off The Grid (OTG)

• Provided friendly and professional customer service in a busy hospitality environment.
• Prepared and served beverages efficiently according to customer requirements.
• Handled multiple customer requests while maintaining a high standard of service.
• Maintained cleanliness, organisation, and hygiene standards within the bar area.
• Worked effectively as part of a team during busy periods.
• Communicated professionally with customers and colleagues.
• Contributed to a positive customer experience and welcoming environment.

Matric / Grade 12 - Sir Isaac Newton College