Derica Soto

Experienced professional who has worked in the retail industry for 3 years. Managed a team of 25 representatives that grossed the highest number of sales in a major department store. Pursuing a customer service role. People-oriented and dependable professional with years of experience in customer service, cashier receptionist etc. Able to build meaningful relationships with consumers. I have physical ability to stand for long periods and handle repetitive motions.

Receptionist at KleinHub (2024-03 – 2025-12)

Greeted clients and provided them with information and superior service. Handled calls, collected personal information and managed schedules to ensure all operations ran smoothly and seamlessly. Maintained accurate client records and provided lead designers with assistance that surpassed their expectations. Managed the office database, mail, payroll distribution, and the physical setting and logistics of the front office.

• Greeted clients and provided information and superior service
• Handled calls and collected personal information
• Managed schedules to ensure smooth operations
• Maintained accurate client records
• Managed office database, mail, and payroll distribution

Cashier at KleinHub (2024-01 – 2024-12)

Processed sales transactions and took payments. Accurately handled financial transactions at the register. Reconciling cash drawers and sales receipts while assisting in stocking and rotating merchandise.

Answered customer questions about products or services and providing recommendations based on customer needs. Staying up to date on merchandise promotions, advertisements and product information. Maintained the highest standards of safety and hygiene throughout the restaurant as per city and restaurant regulations.

• Processed sales transactions and took payments
• Accurately handled financial transactions at the register
• Reconciled cash drawers and sales receipts
• Assisted in stocking and rotating merchandise
• Answered customer questions and provided recommendations
• Stayed up to date on merchandise promotions and product information
• Maintained safety and hygiene standards

Crowd Coordinator at The Voice Angola (2022-03 – 2024-01)

Monitored crowd behavior to intervene in unsafe situations, address intoxicated patrons, and ensure adherence to safety regulations. Ensured maximum occupancy loads are not exceeded and enforced clear, unobstructed aisles and exit paths. Coordinated entry and exit flows, managed ticketing or guest lists, and assisted with, or led, emergency evacuations.

Directed staff in assigned areas, communicated with production teams, and made announcements to the crowd. Assisted guests with seating, addressed inquiries, and helped maintain the desired atmosphere. Documented incidents, ejections, or injuries.

• Monitored crowd behavior and intervened in unsafe situations
• Addressed intoxicated patrons and ensured safety regulation adherence
• Ensured maximum occupancy loads were not exceeded
• Coordinated entry and exit flows
• Managed ticketing or guest lists
• Assisted with or led emergency evacuations
• Directed staff and communicated with production teams
• Assisted guests with seating and maintained desired atmosphere
• Documented incidents, ejections, and injuries

Customer Service at The Crazy Store (2020-07 – 2022-10)

Maintained a positive, empathetic, and professional attitude toward customers at all times. Responded promptly to customer inquiries. Communicated with customers through various channels. Acknowledged and resolved customer complaints.

Processed orders, forms, applications, and requests. Kept records of customer interactions, transactions, comments, and complaints. Communicated and coordinated with colleagues as necessary. Provided feedback on the efficiency of the customer service process.

Ensured customer satisfaction and provided professional customer support.

• Maintained positive, empathetic, and professional attitude toward customers
• Responded promptly to customer inquiries
• Communicated with customers through various channels
• Acknowledged and resolved customer complaints
• Processed orders, forms, applications, and requests
• Kept records of customer interactions and complaints
• Communicated and coordinated with colleagues
• Provided feedback on customer service efficiency
• Ensured customer satisfaction

High School Diploma – Die Fakkel High School (2018-12)