Desrainee Fanana

Detail-oriented Administrative and IT Support Specialist with 4+ years' experience coordinating office operations, systems administration, and multi-stakeholder support in fast-paced, deadline-driven environments. Proven track record managing digital records, learner/customer databases, scheduling, and cross-departmental communication independently and remotely. Strong self-management, virtual collaboration tools proficiency, and troubleshooting ability, with a track record of keeping operations running smoothly with minimal supervision.

Facilitator / Assessor & Administrator - PG (College)

(2019-01)

• Coordinate office administration, contact support centre operations, and end-user computing support, often managing tasks remotely and independently across multiple concurrent projects.
• Maintain and update learner records on the SETA Learner Management System (LMS), ensuring accurate, audit-ready data.
• Manage registrations, correspondence, and scheduling for Director meetings, learnerships, bursaries, and internships.
• Serve as first point of contact for telephone and digital enquiries, providing responsive customer/stakeholder support.
• Administer the college's social media accounts and digital communication channels.
• Provide IT technical support including computer maintenance, software installation, networking (A+/N+), and troubleshooting — supporting users both on-site and remotely.
• Oversee learners' practical training and coordinate learnership/bursary project administration end-to-end.

Administrator / Vendor Sales - STME Solution

(2013-01 - 2016-12)

• Managed daily administrative operations including data capturing, correspondence, faxing, and document handling.
• Coordinated stock ordering, supplier communication, and invoicing, ensuring accurate and timely processing.
• Handled cash register management and daily reconciliations, and led daily sales reporting.
• Delivered customer service and telephonic support, resolving queries efficiently.
• Performed computer maintenance and basic networking/troubleshooting support (A+/N+).

BSc - Information Technology (NQF L7) - Rich Field Institute (2023-01 - 2025-12)

NQF L6 - Software Engineering - Protea Glen College

NQF L5 - Software Developer - Protea Glen College

NQF L5 - Data Science Practitioner - Protea Glen College

NQF L5 - Information Technology Systems Support - Protea Glen College

NQF L5 - Contact Support Centre - Protea Glen College

NQF L5 - Office Administration - Protea Glen College

NQF L4 - Information Technology Technical Support - Protea Glen College

NQF L3 - End User Computing - Protea Glen College

NQF L4 - Generic Management - Phakamani Academy

NQF L6 - Assessor and Moderator - Ledisa Academy

NQF L2 - First Aid Skills - Protea Glen College