Deven Pieterse

I am a customer-focused hospitality professional with hands-on experience in guest services, front-of-house operations, and restaurant and bar team leadership. I take pride in delivering warm, efficient service and handling guest needs with care and professionalism, even in fast-paced environments. I am a passionate, trustworthy, and loyal individual who leads with integrity.

Working within — and leading — a team brings out the best in me. I am a good listener and a clear, confident communicator, with a natural ability to support people, allow them space to express concerns, and help guide them through challenging situations. Through managing diverse teams, I have grown strong practical experience, people skills, and a deep understanding of guest experience standards.

Manager - theLAB Franschhoek - Franschhoek

(2025-09)

• Oversee daily operations across theLAB Franschhoek, theLAB Villas, and theLAB Luxury Backpackers.
• Manage bookings via phone, email, and walk-ins, including group reservations.
• Handle guest check-ins, provide on-site support, and respond to guest reviews.
• Supervise staff delegation, and training while maintaining service standards.
• Prepare invoices, quotes, bills, and slips (Xero Accounting System); and oversee stock control
• Manage staff tips and related financial processes.

Guest Service Agent | Front of House | Restaurant & Bar Team Leader - theLAB Robertson - Robertson

(2024-12 - 2024-09)

• Delivered high-quality guest service at reception, ensuring smooth check-ins, check-outs, and guest assistance
• Managed front-of-house operations, maintaining a professional and welcoming environment
• Led restaurant and bar service shifts, coordinating staff and ensuring service standards were met
• Assisted guests with queries, bookings, and special requests, enhancing overall guest satisfaction
• Supported daily operational tasks and collaborated closely with management

Duty Manager - Robertson Small Hotel - Robertson

(2022-12 - 2024-11)

• Managed daily hotel operations, ensuring smooth front-of-house and guest service delivery
• Oversaw guest check-ins and check-outs, handled VIP guests, and resolved guest queries and complaints professionally
• Coordinated day-to-day activities across reception, housekeeping, restaurant, and bar departments
• Maintained 5-star service standards and ensured exceptional guest experiences at all times
• Acted as Manager-on-Duty, taking full responsibility for operations during assigned shifts
• Supervised front-of-house, restaurant, and bar staff during shifts
• Delegated duties, monitored staff performance, and ensured adherence to service standards
• Assisted with onboarding and training of new staff members
• Provided hands-on support to teams during peak service periods
• Oversaw restaurant and bar service, ensuring smooth service flow and guest satisfaction
• Conducted bar and restaurant stock takes and monitored stock usage
• Assisted with stock ordering, stock control, and waste reduction
• Ensured compliance with hygiene, safety, and operational procedures
• Managed daily cash-ups, billing, and payment processing
• Prepared invoices, quotes, bills, and related documentation
• Assisted with basic financial controls and reporting
• Managed staff tips and end-of-shift reconciliations
• Handled guest feedback and complaints, ensuring prompt and professional resolution
• Ensured hotel standards, policies, and procedures were consistently applied
• Supported management with operational reporting and daily handovers

Head Bartender - Bourbon Street Restaurant

(2020-11 - 2023-01)

• Provided efficient, friendly bar and table service in a fast-paced hospitality environment
• Prepared and served alcoholic and non-alcoholic beverages to standard recipes and quality guidelines
• Conducted regular bar stock takes, monitored stock levels, and reported shortages
• Assisted with stock control, stock rotation, and basic ordering support
• Managed cash handling and POS transactions accurately
• Maintained cleanliness, hygiene, and safety standards behind the bar and on the floor
• Delivered attentive waitering service, ensuring a positive guest dining and bar experience

National Senior Certificate - Langeberg Secondary School (2019)

Music Theory - Trumpet Practical - UNISA

Trumpet Practical - Trinity College