The Playing Coach You're Looking For
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Application for Head of Collections role. Playing coach with thirty years of experience building and running collections operations from scratch. Deep understanding of South African lending and recovery regulation, including experience as State Prosecutor and Magistrate. Track record of scaling operations from zero to 180-200 seat call centres collecting R150-200 million annually. Currently building an AI-driven collections and mediation venture. Available immediately and based in Cape Town.
Founder - Independent Operator / AI-driven Collections & Mediation Venture - South Africa
(2016)
Ran a successful business through a deliberate seven-year pause. Recently founded a new company applying AI and holistic debt-mediation approaches to collections — directly relevant to automation and scaling.
Founder - DebtSolution - South Africa
(2003 - 2016)
Built and franchised a 19-branch national collections network plus company-owned call centres in every major city, growing to 350+ clients (banks, medical schemes, municipalities). Scaled to 180–200 seat call centre operations collecting R150–200 million per year across field collection, call centre and full court process, with an in-house legal department. Also franchised internationally into Botswana. Sold share in 2016.
Founder & MD - SaamPro Medcredit - South Africa
(2001 - 2003)
Joint venture with Saambou Bank. Built South Africa's early online immediate-finance product for medical shortfalls, signed hospital groups nationally, and grew a R100 million book in 18 months — before Saambou's bank-wide collapse ended the venture despite it being profitable.
Founder - New Era Financial Services - South Africa
(1994 - 2001)
Built a 60-branch franchised personal cash-loan network from the ground up during the birth of the SA cash-loans industry. Sold the business in 2001 to Kudumatrix, the roll-up that became Capitec. Separately acquired and successfully collected the debt book Capitec didn't take on.
Regional Operational Manager - Snyman & Partners - Western Cape, South Africa
(1992 - 1994)
One of South Africa's pioneering national debt collection firms. Ran 13 Western Cape branches — staff, budgets, clients, collections and legal, full P&L responsibility.
State Prosecutor, then Magistrate - Department of Justice - South Africa
(1984 - 1991)
Legal foundation providing regulatory and courtroom grounding that underpins collections business experience.
B Iuris - Law - UNISA
