Call Centre Agent - Wesbank Vehicle Finance Call Center - JHB - JHB
(2022-02 - 2024-02)
- Customer Support: Answering inquiries, resolving complaints, and troubleshooting problems via phone, email, or chat.
- Outbound Communication: Conducting surveys, following up on leads, or informing customers about policy changes.
- Data Management: Documenting call details, updating account information, and logging interaction logs in the CRM system.
- Technical Support: Guiding customers through troubleshooting steps or product setup.
- Sales & Upselling: Recommending products, services, or upgrades to customers to enhance their experience and increase revenue.
FOH Manager - Urban Chic Boutique Hotel
(2020-12 - 2022-01)
- Floor Management: Oversee service flow, manage reservations, and coordinate with the kitchen (BOH) for smooth operations.
- Staff Leadership & Management: Recruit, train, schedule, and motivate FOH staff (servers, hosts, bartenders) to maintain high-quality service.
- Operational Oversight: Manage daily opening/closing procedures, maintain cleanliness, and ensure compliance with safety regulations.
Court Interpreter - Department of Justice and Constitutional Development, Cape Town - Cape Town
(2020-01 - 2020-11)
- Interpreted in criminal, civil, labour court.
- Interpreted in small claims court.
- Consecutive interpreting from source to target language during Court proceedings, pre-trial, consultation, quasi-judicial.
- Carried out sight translation of documents (J88, sworn statements, etc).
- Interpreted non-verbal gestures, dramatization & confessions.
Court Interpreter (Casual Trainee) - Stilfontein Magistrate Court, Stilfontein - Stilfontein
(2019-04 - 2019-10)
- Interpreted in criminal, civil, labour court.
- Elaborated coin words.
- Assisted with reconstruction of Court Records.
- Issued Court Attendance Certificates to members of the public.
- Entered cases in court record book.
- Interpreted in conciliation and arbitration.
- Filed case records
Web Application Developer - Forge Technologies - Cape Town
(2016-06 - 2016-12)
- Knew HTML, CSS, JavaScript, PHP, and other relevant web design coding languages.
- Created and tested applications for websites.
- Presented design specs.
- Worked with graphics and other designers.
- Troubleshooted website problems.
- Maintained and update websites.
- Monitored website traffic.
Waste Management Crew Member - CCT Urban Waste Management, Woodstock Depo - CTN - Cape Town
(2025-06 - 2025-09)
- Waste Collection: Collecting wheeled bins, bags, and bulk items from residential, industrial, or commercial locations.
- Loading Operations: Lifting bins, operating hydraulic lifts, and dumping contents into trucks.
- Safety & Compliance: Adhering to health and safety regulations, wearing personal protective equipment (PPE), and ensuring safe working practices.
- Route Management: Navigating assigned routes, clearing spills, and reporting issues like damaged bins, blocked access, or prohibited waste to supervisors.
