Diane Moodley

Detail-oriented Finance and Administration professional with over 15 years of experience in accounts receivable, debtors management and full-function administrative support. Currently managing debtor accounts for a multi-brand retail head office, with strong expertise in reconciliations, credit control, dispute resolution and month-end processes. Proven ability to work independently in both office-based and remote environments, with a track record of maintaining accuracy, meeting deadlines and managing high-volume financial data.

Strong systems knowledge including Sage, Pastel, and Excel combined with excellent communication skills for client and stakeholder engagement.

Debtors Administrator at Stanbel (Calvin Klein, Tommy Hilfiger, Third Base Urban) Head Office (2026-03 – Present)

In Office Position

• Manage accounts receivable (debtors) function across multiple retail brands
• Monitor and maintain customer accounts, ensuring accurate and up-to-date records
• Perform daily, weekly, and monthly reconciliations of debtor accounts
• Follow up on outstanding payments via phone, email, and statements
• Investigate and resolve billing queries, short payments, and disputes
• Ensure compliance with credit terms and company policies
• Process and manage credit notes, and financial adjustments
• Coordinate with warehouse operations to resolve stock variances, shortages, and returns
• Oversee RTS (Return to Supplier) processes, ensuring compliance with internal controls
• Reconcile credit card transactions and resolve discrepancies promptly
• Assist with month-end closing procedures and reporting deadlines
• Maintain accurate filing and audit-ready documentation

Administration Manager at Kiki's Kreationz (2021-01 – 2025-06)

Remote Position

• Managed the day-to-day administrative operations of the company, including office management, facilities and administrative support services
• Developed and implemented administrative policies, procedures and best practices to streamline workflows and improve efficiency
• Co-ordinated and prioritized administrative tasks and projects, ensuring timely completion and delivery of services
• Managed office facilities and resources
• Implemented and maintained administrative systems to support efficient operations and information management
• Provided administrative support to management, including scheduling meetings, preparing reports and managing correspondence
• Managed budgets, expenses and financial records for administrative operations, ensuring cost-effectiveness and accountability
• Stayed updated on industry trends, best practices and emerging technologies in administrative management
• Handled confidential and sensitive information with discretion and integrity, maintaining confidentiality and privacy at all times

Debtors Clerk & Acting Bursar at Richardia Primary School (2016-05 – 2020-07)

In Office Position

• Daily receiving & receipting of school fees
• Receiving & receipting of other school income (fundraising)
• Debt Collection: Phoning & sending out letters on arrear accounts
• Handing over accounts to debt collection agency – compilation & preparation all relevant documents for handover
• Printing out, working through & sending out school fee statements every month
• Reconciling of school fee accounts
• Journals to correct errors on school fee accounts
• Balancing and Banking of all income received
• Liaising with parents, educators & learners regarding finance issues
• School Fee arrangements with parents
• Monitoring & controlling stationery
• Generating order numbers
• Reconciliation of orders, invoices, statements
• Creditor payments
• Bank reconciliation
• Salary payments
• Petty cash
• Assisted in reception duties: Answering switchboard
• Assisted with welcoming visitors – parent queries
• Assisted with admissions

Finance Officer (Revenue Services) at King Cetshwayo District Municipality (2007-10 – 2015-03)

In Office Position. Performed specific administrative and accounting procedures involving updating and adjustment of data and information, calculation and posting of revenue data to specific accounts, attending to enquiries and providing general administrative/clerical support to ensure transactions are accurately processed. Performed specific procedures associated with receipting, reconciliation and posting of income transactional data by:

• Opening and closing (disconnecting) of consumer accounts
• Capture changes with regard to consumers personal details
• Consolidation of debtor's accounts
• Processing refunds
• Attended to amendments on consumer accounts (DR/CR Journals)
• Reconciling of consumer accounts and verified tariffs against tariff structure
• Create stands and sectional titles as per Deeds office information when applicable
• Calculating, reviewing and adjusting additional deposits
• Reconciliation of water insurance premiums per debtor monthly and liaising with expenditure department with regard to payments
• Preparation of quotation of non-standard meters
• Manually capturing and updating of valuation amounts on debtor accounts to ensure correct billing of sewage accounts to service
• Reconciling of domestic consumer water usages against bulk meter usage and credit accordingly
• Adding and removing of debit orders from consumer accounts
• Reversal of interest from consumer accounts when necessary
• Adjustment of incorrect meter reading and corresponding billing
• Transfer of billing from one debtor to another for a specific period
• Credit debtors for a specific tariff and period
• Correction of tariffs
• Processing and verifying transactions against system reports
• Generating notifications for debtors and/ or communicating to consumers regarding readings
• Authorizing all documents completed at satellite offices

Personal Assistant to Executive Director at King Cetshwayo District Municipality (2007-03 – 2007-09)

In Office Position

• Organizing, confirming and scheduling meetings / appointments with internal Departments and external officials
• Copy, typing and formatting documents / reports and create presentations
• Preparing notification, agendas and minutes for specific meetings (council/executive committee)
• Perusing Council and Committee agenda and minutes of meetings
• Answered calls and emails and delivered messages on behalf of the Manager
• Answered phone calls and emails and responded promptly to enquiries
• Managed high priority and confidential information

Matric – Richards Bay Secondary School (2001-12)

Bachelor of Commerce in Management – University of South Africa (UNISA)