IT Support
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With over five years of hands-on experience in the IT industry—including roles as a field technician, help desk agent, and currently as an IT & Networking Consultant at Pharmacy Direct—I am confident in my ability to deliver exceptional technical support and network management services to your clients.
In my current and past roles, I have supported various operating systems including Windows, Linux, and macOS, and have extensive experience with business-critical software, hardware peripherals, and server environments. I have also managed the deployment and maintenance of client networks, ensuring uptime, security, and performance standards are consistently met.
Diploma in Cyber Security Operations
Certifications in Linux CLI & File System Basics
Training in SIEM Fundamentals, Azure Stream Analytics, and cloud infrastructure
Proficiency in Active Directory, Azure, and network protocols (TCP/IP, IPSEC, LAN/WAN)
I bring a strong customer-focused approach, solid problem-solving skills, and the ability to communicate technical information clearly to end users. I am adaptable, proactive, and always eager to learn and implement new technologies that improve service delivery.
I have over 5 years of experience in the IT industry, with a strong background in technical support, network administration, and system implementation. My career has included roles such as IT & Networking Consultant, Field IT Technician, Help Desk Agent, Repair Technician, Sales Consultant, Stock Controller, Logistics Clerk, and Implementation Technician. I have supported a wide range of environments, including Windows, Linux, and Azure, and possess hands-on expertise in hardware/software troubleshooting, network infrastructure, Active Directory, and cloud services.
I hold multiple certifications, including:
Diploma in Cyber Security Operations
Linux CLI & File System Basics
Fundamentals of SIEM (Security Incident Event Management)
Cybersecurity Incident Response Planning & Management
My experience spans both client-facing and back-end roles, giving me a balanced skill set in technical problem-solving, customer service, and IT infrastructure management.
I have completed several industry-relevant certifications and training programs that strengthen my technical foundation and cybersecurity awareness, including:
Diploma in Cyber Security Operations
Azure Masterclass: Analyze Data with Azure Stream Analytics
Fundamentals of SIEM (Security Incident Event Management)
Cybersecurity Incident Response Planning & Management
Linux CLI Basics and Linux File System Basics
Toolkit for Cybersecurity Professionals: Cybersecurity Fundamentals
How to Become a Cloud Architect
These qualifications reflect my focus on IT support, cloud computing, network management, and cybersecurity best practices, all of which are essential in modern technical environments.
