Diego Sebothoma

With over five years of hands-on experience in the IT industry—including roles as a field technician, help desk agent, and currently as an IT & Networking Consultant at Pharmacy Direct—I am confident in my ability to deliver exceptional technical support and network management services to your clients.

In my current and past roles, I have supported various operating systems including Windows, Linux, and macOS, and have extensive experience with business-critical software, hardware peripherals, and server environments. I have also managed the deployment and maintenance of client networks, ensuring uptime, security, and performance standards are consistently met.

My qualifications include

Diploma in Cyber Security Operations

Certifications in Linux CLI & File System Basics

Training in SIEM Fundamentals, Azure Stream Analytics, and cloud infrastructure

Proficiency in Active Directory, Azure, and network protocols (TCP/IP, IPSEC, LAN/WAN)

I bring a strong customer-focused approach, solid problem-solving skills, and the ability to communicate technical information clearly to end users. I am adaptable, proactive, and always eager to learn and implement new technologies that improve service delivery.

I have over 5 years of experience in the IT industry, with a strong background in technical support, network administration, and system implementation. My career has included roles such as IT & Networking Consultant, Field IT Technician, Help Desk Agent, Repair Technician, Sales Consultant, Stock Controller, Logistics Clerk, and Implementation Technician. I have supported a wide range of environments, including Windows, Linux, and Azure, and possess hands-on expertise in hardware/software troubleshooting, network infrastructure, Active Directory, and cloud services.

I hold multiple certifications, including:

Diploma in Cyber Security Operations

Azure Stream Analytics Masterclass

Linux CLI & File System Basics

Fundamentals of SIEM (Security Incident Event Management)

Cybersecurity Incident Response Planning & Management

My experience spans both client-facing and back-end roles, giving me a balanced skill set in technical problem-solving, customer service, and IT infrastructure management.

I have completed several industry-relevant certifications and training programs that strengthen my technical foundation and cybersecurity awareness, including:

Diploma in Cyber Security Operations

Azure Masterclass: Analyze Data with Azure Stream Analytics

Fundamentals of SIEM (Security Incident Event Management)

Cybersecurity Incident Response Planning & Management

Linux CLI Basics and Linux File System Basics

Toolkit for Cybersecurity Professionals: Cybersecurity Fundamentals

How to Become a Cloud Architect

These qualifications reflect my focus on IT support, cloud computing, network management, and cybersecurity best practices, all of which are essential in modern technical environments.