Call Centre Agent - Planet Fitness - Johannesburg North, Gauteng
(2020-02 - 2025-08)
- Cancellation of membership
- Receiving high volumes of calls
- Customer service/first call resolution
- Account queries
- Assisting with invoices and statements
- Upgrade, downgrade and transfer of memberships
- Dealing with arrears
- Maintaining a good relationship with members
- Logging refunds
- Logging tickets
- Escalating queries to the relevant department
Call Centre Agent/client service consultant - MWEB Business/ignite - Johannesburg, Gauteng
(2010-08 - 2018-10)
- Logging Calls
- Receiving and routing incoming calls
- Escalating to technicians/Account Managers
- Transferring calls to relevant department
- Adding of New services
- Making follow up to the client
- Sending invoices/statements to clients
- Cancelling of service/providing clients with info
- Dealing with walk in clients
- Updating clients' details
- Retention of clients
- Logging Refund and credit
- Assisting Clients to register for online Service
- Domain transfers
- Assisting Account Managers/follow up on sales
- Assisting existing clients with their contracts
