Patricia Molaudi

Receive calls from international clients. Check the charges on their bill and explain how they being charged. Apply credits and promotions on their account.

Call Centre Agent - Concentrix (BPO)

(2020-06-23)

• Receive calls from international clients.
• Check the charges on their bill and explain how they being charged.
• Apply credits and promotions on their account.
• Add a new line or remove the line customer doesn't want anymore.
• Upgrade customer's lines and pitch their available offers
• Change /Update customer details
• Transfer to other departments not on my skill set and Escalate a ticket for further investigations to be done

Call Centre Agent - Merchants (Cell C)

(2021-03-08 - 2021-06-23)

• Receive incoming calls.
• Advise customer of their debit order amounts.
• Advise customer their upgrade eligibility date.
• Check if they have any areas amount.
• Loading customer Minutes or data.
• Updating customer information(eg. - Address, debit order date... Etc)
• Suspend or activate customer line.
• Escalate to another department of not on my skill set to resolve.

Call Centre Agent - Merchants SAA

(2019-04-01 - 2019-03-04)

• Receive incoming calls from customers.
• Book them traveling tickets.
• Make changes on the existing ticket.
• Calculate and advise fees for the changes.
• Check flights availability on date customer wants and class available and the terms and conditions regarding the ticket they purchased.

Customer Service Representative - Merchants Makro (Retail)

(2018-10-01 - 2019-03-01)

• Receive incoming calls
• Check stock availability online and instore
• Track customer order and follow up with couriers
• Escalate to other departments if the query is out of my skill set.

Matric Certificate - Lofentse Girls High School (2011)

Certificate - Office Computing - Rosebank College (2013)