Dimpho Khoabane

Customer-focused professional experienced in managing escalated customer queries, account reviews, and sensitive customer interactions in fast-paced, target-driven environments. Strong ability to resolve complex issues through effective communication, problem-solving, and analytical thinking while ensuring fair and compliant outcomes. Skilled in collaborating with internal departments such as payments, risk, and compliance to improve customer satisfaction, streamline processes, and support operational efficiency.

Customer Service Representative at WNS (2025-05 – Present)

Customer Service, Reservations Agent at Delta Airlines

• Handling customer inquiries, Flight bookings
• Issue resolution
• Support with live queries, system guidance, and complex customer interactions
• Maintain accurate documentation and records across internal systems while ensuring high standards of customer satisfaction and service quality
• Identified recurring issues and contributed to service improvements
• Work on the Complaints handling escalated or complex complaints while maintaining compliance with customer policies
• Data handling
• Multiple call taking daily, messaging and mailing

Hostess at Gigi Restaurant (2023-01 – 2025-02)

• Handling complaints
• Coordination with staff
• Greeting guests warmly, managing the waitlist, providing accurate wait times, and escorting them to their tables
• Handling bookings, managing the reservation system, and distributing large parties evenly among servers
• Strategically seating guests to balance workloads for servers and fill the dining room efficiently
• Answering phones, answering menu/restaurant questions, and informing guests of special offers

Outbound Contact Centre Representative at I-talk Telecommunications (2020-09 – 2022-12)

• Making outbound calls to potential customers (leads)
• Introduce products/services and set appointments to close sales
• Presented strong communication, persistence, rejection handling as well as script adherence, data recording and meeting target sales

iGaming Customer Support Essentials – Casino Guru (2026-05 – 2026-05)

Foundations of Project Management Certificate – Coursera (2025-09 – 2025-10)

National Senior Certificate Gr 12 – Hoerskool Elsburg (2012-01 – 2017-11)