Dineo Mathe

Sales and administration professional with experience across sales administration, customer service, office management, tender administration and retail operations. Skilled in sales order processing, quotes and invoicing, customer and supplier follow-ups, cash handling, reconciliations, reporting, stock coordination and administrative support. Familiar with Syspro and Microsoft Office, including Excel PivotTables, Word and Outlook.

Known for professional customer service, accurate record-keeping and supporting efficient day-to-day operations.

Sales Administrator - Giftwrap - Pretoria

(2026-02 - 2026-07)

• Processed and captured sales orders accurately.
• Prepared quotations, invoices and order confirmations.
• Followed up with clients and suppliers.
• Supported the sales team with administration and coordination.
• Maintained customer and product information.
• Helped manage order flow from enquiry through to delivery.

Customer Service Attendant - Bombela Operating Company - Johannesburg

(2016-04 - 2019-04)

• Served as a first point of contact for customers, handling ticket sales, cash and enquiries.
• Completed cash-ups, reconciliations and operational reporting.
• Supported passenger flow and adherence to safety and operational standards.
• Coordinated with outsourced cleaning and maintenance teams.
• Provided professional service in a high-volume environment.

Office Manager - Queen's Building Construction - Pretoria

(2014-11 - 2016-03)

• Managed petty cash and tracked office expenses, invoices and receipts.
• Maintained financial records and supported basic accounting processes.
• Supported employee onboarding and offboarding.
• Verified timesheet data, monitored hours and overtime, and tracked leave and absences.
• Issued payslips and responded to staff payment queries.
• Coordinated calendars, meetings, appointments and travel arrangements.

Tender Administrator - Queen's Building Construction - Pretoria

(2013-10 - 2014-11)

• Checked tender documents for completeness and accuracy.
• Maintained electronic records and filing systems.
• Searched tender platforms for relevant opportunities.
• Coordinated tender document collection and on-time submissions.
• Supported bid-process compliance and scheduled meetings.

Assistant Store Manager - Coricraft - Johannesburg

(2012-08 - 2013-09)

• Led sales assistants to support sales targets and customer service standards.
• Oversaw merchandising, promotions and store presentation.
• Resolved escalated customer queries in line with company policies.
• Managed reporting, stock control and daily banking procedures.

Sales Order Clerk / Administrator - Watkins Valeur - Midrand

(2010-03 - 2012-07)

• Managed the order-to-cash process in Syspro, from quotations through invoicing and dispatch.
• Processed sales orders, invoices and delivery notes, checking product codes, prices, quantities and customer details.
• Coordinated with warehouse and logistics teams to support timely deliveries.
• Monitored stock availability, order progress and shipments.
• Handled customer order queries, billing issues, returns and credits.
• Maintained sales records and prepared reports to support KPIs and compliance.

Admin Controller - @home Living Space - Pretoria

(2008-10 - 2010-01)

• Managed daily cash-ups, reconciliations and secure banking procedures.
• Supported financial and operational reporting.
• Maintained staff schedules, payroll inputs and HR documentation.
• Supported stock control and responded to supplier queries.
• Assisted sales-floor staff and resolved escalated customer issues.

Higher Certificate in Customer Service Management - UNISA (2006)

Matric Certificate - Holy Trinity High School (1998)