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Mondli Mfeka

Mondli Mfeka

Account Manager

Talent
Durban Central, eThekwini Metropolitan MunicipalityMember since January 22, 2023
Frequent communication with Customers & Channel PartnersCustomer serviceMaintaining Customer service levelsIncrease salesIn-store displaysCommunicationMerchandisingCold outreachB2B selling
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Frequent communication with Customers & Channel PartnersCustomer serviceMaintaining Customer service levelsIncrease salesIn-store displays

About

Using POS material to encourage consumers to purchase a particular brand Building in-store displays Setting up in-store (liquor stores as well as stores such as Marco) promotions

Experience

student rep at Edward Snells (2008-01 – 2010-12)

  • Using POS material to encourage consumers to purchase a particular brand
  • Building in-store displays
  • Setting up in-store (liquor stores as well as stores such as Marco) promotions
  • Conducting in-store promotions
  • Clearing up after in-store promotion
  • Assisting reps during customer visits
  • Developing, maintaining, and strengthening customer's relationships
  • Working effectively as part of a sales team
  • Being a professional representative of the company prompt sales rep at BAT (British American Tobacco of South Africa) (2011-04 – 2012-10)
  • Be able to influence sales
  • Grow sales universe
  • Increase sales
  • Give exceptional services to existing customers
  • merchandising
  • By been technologically aware of the marco and micro environment which affects the business and its productivity
  • Be able to manage your universe
  • Have excellent communication skills

Account Manager at SAB (2012-11 – 2013-12)

  • Influence and grow customer base
  • create new and innovative ways to grow the market
  • Retaining current segments
  • Build strong relationships with Customers & Channel Partners
  • Maintain day to day queries from Customers & Channel partners
  • Monthly operations meeting with Customers
  • Increase sales volumes
  • Investigate new opportunities
  • Maintain communication flow with Customers & Channel partners
  • Monthly reporting to both Executive Head: Field Services and Sales Manager
  • Ensure correct relationship mapping with Customers & Channel Partners
  • Ensure optimum service delivery
  • Administration
  • Prepare monthly and weekly Reports
  • Coordination
  • Stock delivery and coordination
  • Key Internal Relationships
  • Administer and do promotions, events

Store Manager at PEP (2014-06 – 2014-10)

  • Putting achieving and ascending budgets
  • Doing budget plans
  • Maintaining and running of a store customer care
  • Dealing with customer complaints and resolving them
  • Plan for monthly sales targets and promotion implantations as well as acknowledging stock and receiving goods
  • Maintaining wages, weekly and monthly
  • Coordination
  • Stock delivery and coordination
  • Stock controlling

Team leader at Libra Productions Merchandising and Sales (2014-10 – 2015-01)

  • Maintaining the growth of my Sales reps database
  • Dealing with customer complaints if rep cannot handle them
  • Helping the reps to negotiate pricing with customer
  • Overseeing promotions are done correctly and accordingly also assist reps if need be
  • Compile reports daily, monthly bases to SM and Office
  • Conduct meetings with Reps and strategies on how to penetrate the market
  • Reporting on daily sales calls and displays and how they impact in trade
  • Grow market share
  • Retaining current segments
  • Monthly operations meetings with customers
  • Frequent communication with customers & Channel Partners,( RTMP)
  • Teaching /mentoring reps on sales call and being effective in trade

Team leader/ Sales Rep at Roots Merchandising and Sales (2015-02 – 2016-10)

  • Maintaining the growth of my Sales reps database
  • Dealing with customer complaints if rep cannot handle them
  • Helping the reps to negotiate pricing with customer
  • Over seeing promotions are done correctly and accordingly also assist reps if need be
  • Compile reports daily, monthly bases to SM and Office
  • Conduct meetings with Reps and strategies on how to penetrate the market
  • Reporting on daily sales calls and displays and how they impact in trade
  • Grow market share
  • Retaining current segments
  • Monthly operations meetings with customers
  • Frequent communication with customers & Channel Partners,( RTMP)
  • Teaching /mentoring reps on sales call and being effective in trade

Field Sales Consultant at Distell (2018-08 – 2020-10)

  • Influence and grow customer base
  • create new and innovative ways to grow the market
  • Retaining current segments
  • Build strong relationships with Customers & Channel Partners
  • Maintain day to day queries from Customers & Channel partners
  • Monthly operations meeting with Customers
  • Increase sales volumes
  • Investigate new opportunities
  • Maintain communication flow with Customers & Channel partners
  • Monthly reporting to both Executive Head: Field Services and Sales Manager
  • Ensure correct relationship mapping with Customers & Channel Partners
  • Ensure optimum service delivery
  • Administration
  • Prepare monthly and weekly Reports
  • Coordination
  • Stock delivery and coordination
  • Key Internal Relationships
  • Administer and do promotions, events

Independent Sales Distributor at PACIFIC CIGERRATTE (2020-09 – 2021-04)

  • Influence and grow customer base
  • create new and innovative ways to grow the market
  • Retaining current segments
  • Build strong relationships with Customers & Channel Partners
  • Maintain day to day queries from Customers & Channel partners
  • Monthly operations meeting with Customers
  • Increase sales volumes
  • Investigate new opportunities
  • Maintain communication flow with Customers & Channel partners
  • Monthly reporting to both Executive Head: Field Services and Sales Manager
  • Be able to influence sales
  • Grow sales universe
  • Give exceptional services to existing customers
  • merchandising
  • By been technological aware of the marco and micro environment which affects the business and its productivity
  • Be able to manage your universe
  • Have excellent communication skills

Commercial BROKER at OUTsurance (2021-06 – 2022-03)

  • Planning and executing cold outreach in the form of emails and calls to attract new leads
  • Reaching out to prospects through calls or emails to assess their needs
  • Nurturing the leads and understanding their issues inside out
  • Conducting product demos and handling questions, rejections, objections
  • Relationship management with multiple decision-makers and stakeholders to add value
  • Negotiating and closing multiple sales deals to achieve high revenue
  • Managing all B2B selling operations and activities within a particular territory or zone or industry
  • Having my clients to give word of mouth to their friends or ot

Education

Grade 12 – Eshowe High (2004-12)

Information technology engineering – Computer Technology Institute (2005-12)

Retail Business Management – Durban University of Technology (2010-12)

Skills

Account Manager

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