Dino Nefdt

Experienced Public Area Attendant with a strong background in customer service, inventory management, and safety protocols. Demonstrated expertise in maintaining hygienic environments and managing cleaning operations at the 12 Apostles Hotel. Proven track record as a Merchandiser, enhancing customer satisfaction through effective vendor relationships and promotional strategies. Skilled in equipment operation and adept at handling guest inquiries with professionalism.

Career goal: to leverage extensive experience in hospitality and retail to drive operational excellence and customer satisfaction.

Spa Attendant at 12 Apostles Hotel (2024-08 – Present)

• Cleaned spa and treatment areas after every client, keeping spas hygienic and in line with 12 Apostles Hotel standards.
• Prepared treatment rooms before appointments, setting up necessary equipment and products.
• Handled guest inquiries and resolved complaints with professionalism and courtesy.
• Greeted customers politely when entering the spa, offering beverages, snacks and magazines for exceptional service.

Public Area Attendant at 12 Apostles Hotel (2024-01 – 2024-07)

• Implemented deep cleaning schedules for public areas, ensuring thorough sanitation and upkeep.
• Responded promptly to requests for spill clean-ups and urgent cleaning tasks to maintain safety.
• Recorded and reported lost and found items to the management, aiding in their secure return to owners.
• Operated industrial cleaning equipment, including floor polishers and carpet cleaners, following safety protocols.
• Collaborated with the security team to report any suspicious activities or safety hazards observed during cleaning.
• Administered first aid in emergencies, providing immediate care and coordinating with medical professionals when necessary.
• Helped guests locate bathrooms and food areas for enhanced service.
• Managed inventory of cleaning supplies, placing orders before depletion to avoid work interruptions.
• Sanitised equipment after customer use to maintain safe, hygienic training environments.

Merchandiser at Pack & Stack (2019-09 – 2023-11)

• Developed strong relationships with vendors to ensure timely delivery of merchandise.
• Answered customers' questions about products, prices and availability to enhance customer satisfaction.
• Selected merchandise based on price, quality and demand.
• Improved performance of in-store team, consistently reviewing and updating best practices.
• Coordinated with the store team to plan and execute promotional events, boosting sales.
• Addressed customer feedback regarding product range and availability, improving satisfaction.

Merchandiser at PepsiCo Field Services (2013-02 – 2019-07)

• Answered customers' questions about products, prices and availability to enhance customer satisfaction.
• Developed strong relationships with vendors to ensure timely delivery of merchandise.
• Selected merchandise based on price, quality and demand.
• Maximised sales by designing interactive and engaging store displays.

Mays Markey (2011-09 – 2013-02)

• Collaborated with team members to achieve target results.
• Maintained clean, safe working environments to eliminate accident risks.
• Managed complaints with calm, clear communication and problem-solving.
• Identified issues, analysed information and provided solutions to problems.
• Engaged with customers to better understand needs and deliver excellent service.
• Handled customer concerns and escalated major issues to supervisor.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.

BTW Electrical (2011-01 – 2011-09)

• Collaborated with team members to achieve target results.
• Achieved service time and quality targets.
• Picked up additional tasks to aid team success.
• Enhanced working relationships by participating in team-building activities.
• Actively listened to customers to fully understand requests and address concerns.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Met schedule using excellent planning and coordination skills.
• Developed excellent working knowledge of industry trends and improvements in processes.

Grade 12