Divan Gomm
LEAD TECHNICAL SUPPORT SPECIALIST - ENTERPRISE SOFTWARE SUPPORT | TECHNICAL IMPLEMENTATION
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About
Experienced technical support professional with over 10 years of customer-facing experience providing advanced technical support, troubleshooting complex systems and delivering successful technical implementations across South Africa. Recognized as the go-to technical specialist for resolving complex software, hardware, networking and configuration issues through structured troubleshooting, root cause analysis and clear customer communication. Progressed from Junior Technician to Lead Technical Support Specialist through technical excellence and ownership of complex technical issues.
Extensive experience providing remote technical support, guiding field technicians and commissioning software-driven systems. Completed a Higher Certificate in Information Systems: Software Development (120 credits), achieving distinctions across all modules. Combines extensive technical support experience with practical software development skills in C#, ASP.NET Core MVC, SQL Server, MySQL and Entity Framework Core.
Experience
Lead Technical Support Specialist at Power Screens (2019-01 – Present)
- Primary technical escalation point for complex software, controller, networking and firmware issues.
- Deliver advanced remote support using AnyDesk while guiding field technicians through diagnostics and repairs.
- Configure and maintain NovaStar controllers, VNNOX Cloud, LEDVISION and LEDStudio.
- Perform on-site commissioning, diagnostics and repairs across the Western Cape.
- Lead implementations from installation through commissioning, customer training and handover.
- Produce technical documentation, quotations and implementation plans.
- Continuously improve support procedures through structured troubleshooting and root cause analysis.
Senior Technician at Power Screens (2015-01 – 2019-12)
- Installed and commissioned LED display systems.
- Performed diagnostics and preventative maintenance.
- Mentored junior technicians.
Junior Technician at Power Screens (2013-01 – 2015-12)
- Assisted with installations and commissioning.
- Developed troubleshooting and customer support skills.
Education
Higher Certificate in Information Systems: Software Development in Software Development – Eduvos (2025-01 – 2026-12)
National Senior Certificate – Carpe Diem Academy (2012-12)
