Divan Meyer

Healthcare operations and organisational management professional with more than 12 years of experience across emergency medical services, healthcare operations, clinical governance, quality management and multidisciplinary healthcare environments. More than six years of branch and middle-management experience, including direct management of approximately 20–30 employees. Experienced in organisational management, human capital management, regulatory compliance, EMS licensing processes, corporate governance support, policy and Standard Operating Procedure (SOP) development, business processes, audit and risk management, risk registers, performance information, management reporting, stakeholder management, operational problem-solving and expenditure control.

Directly involved in EMC EMS licensing and regulatory processes since 2020, including HEMS EMS licensing and the current EMC EMS licence. Experienced in developing and implementing healthcare, health-and-safety and paramedicine policies and SOPs; participating in OHS and risk-assessment audits; working with risk registers; managing staff performance and disciplinary processes; and providing management information to the Lenmed Hospital Group.

Head of EMS at EMC Global – Lenmed Zamokuhle Hospital (2026-01 – Present)

• Lead branch healthcare operations and EMS service delivery in alignment with organisational governance, operational, quality and patient-safety requirements.
• Directly manage and coordinate approximately 20–30 employees, including workforce planning, human capital management, staff development, performance management, coaching, conflict resolution and disciplinary processes.
• Prepare comprehensive monthly performance and management reports for the Lenmed Hospital Group, converting EMS operational data into performance information, management findings, recommendations and planned actions.
• Analyse call volumes, transport methods, destinations, hospital diversions, inter-hospital transfers, patient intake and service-utilisation trends to support operational and strategic decision-making.
• Identified and investigated discrepancies in MRI-related transfer activity and implemented structured tracking and management of transfers to improve data accuracy and support financial decision-making.
• Managed MRI transfer tracking after a discrepancy was identified; 14 MRI return transfers were recorded after taking control of the process, supporting the hospital objective of reducing return-transfer expenditure not covered by medical aid.
• Participate in initiatives to control ambulance-transfer expenditure from Lenmed Zamokuhle Hospital through analysis of transfer activity and review of fixed-rate transfer discrepancies.
• Develop, review and implement healthcare, health-and-safety policies, guidelines and Standard Operating Procedures (SOPs).
• Participate in OHS audits and risk-assessment audits, including EMS division risk-assessment work at Lenmed Zamokuhle.
• Work with operational risk registers, risk identification, risk assessment, mitigation measures, compliance monitoring and corrective measures.
• Coordinate stakeholder engagement between EMS teams, hospital management, healthcare facilities, specialists and external operational partners.
• Support operational planning and service-development initiatives through stakeholder engagement, HEMS relationships, site visits and monitoring of patient-intake and service-performance trends.

Ambulance Paramedic at St John Ambulance Western Australia (2023-01 – 2025-12)

• Delivered advanced emergency medical care within a regulated healthcare environment while maintaining clinical governance, safety and service-delivery standards.
• Applied evidence-based decision-making, risk-management principles and operational problem-solving in complex emergency environments.
• Collaborated with emergency departments and multidisciplinary healthcare teams to ensure continuity of care and effective patient handover.
• Supported incident reporting, operational documentation and quality-monitoring processes.

Branch Manager – Paramedicine Operations at EMC Global (2017-01 – 2023-12)

• Managed branch-level emergency medical operations with direct middle-management responsibility for approximately 20–30 employees.
• Led operational planning, workforce coordination, human capital management, performance management and professional development.
• Developed, reviewed and implemented healthcare, health-and-safety policies and Standard Operating Procedures (SOPs).
• Directly participated in EMC EMS licensing and regulatory processes from 2020, including activities associated with HEMS EMS licensing and EMC's current EMS licence.
• Supported regulatory compliance, licensing documentation, audit preparation, inspections and follow-up activities within the EMS operating environment.
• Participated in OHS, compliance, quality and operational audits and supported responses to audit findings and implementation of corrective measures.
• Managed operational risks and contributed to the maintenance and monitoring of risk registers.
• Conducted incident investigations, identified corrective actions and monitored operational compliance.
• Analysed operational data and service-delivery trends to identify improvement opportunities and support management decision-making.
• Managed staff coaching, mentoring, performance improvement and disciplinary processes.
• Maintained stakeholder relationships across EMS teams, hospitals, emergency departments, healthcare practitioners and external service providers.

Advanced Life Support Paramedic at Netcare911 (2014-01 – 2017-12)

• Delivered advanced emergency medical care while supporting patient safety, quality standards and clinical governance.
• Coordinated with emergency departments, trauma teams and multidisciplinary healthcare professionals.
• Supported quality-improvement processes through incident reporting, operational compliance and documentation.
• Applied risk-based operational decision-making in high-acuity environments and maintained compliance with healthcare protocols and SHEQ requirements.

Bachelor of Applied Social Science in Social Sciences – Psychology & Counselling – South African College of Applied Psychology (SACAP) (2025-12)

Postgraduate Diploma in Emergency Care – University of Cape Town (2021-12)

Critical Care Assistant (CCA) – University of Johannesburg (2012-12)

SAMTRAC – Safety Management Training Course (2010-12)

Business Management Degree in Business Management – University of South Africa (UNISA) (2027-01)