Diyaana Ferrier

Highly motivated and customer-focused professional with experience in sales, client consultation, customer service, administration and appointment coordination. Skilled at building positive client relationships, understanding customer needs, recommending suitable solutions and delivering professional service in fast-paced environments. Experienced in working with clients directly, managing enquiries, maintaining accurate records, coordinating appointments and supporting daily business operations.

A quick learner with strong communication, organisational and problem-solving skills, seeking an opportunity to apply transferable experience within the financial services and short-term insurance industry.

Sales Representative & Customer Consultant - Fiyaaz Auto Spares

(2024-01 - 2024-12)

• Assisted customers with product enquiries and identified their needs to recommend suitable products and solutions.
• Built and maintained positive relationships with new and existing customers.
• Provided professional advice and product information to support customers in making informed purchasing decisions.
• Managed customer enquiries, follow-ups and general sales-related communication.
• Assisted with sales transactions and contributed towards achieving business and sales targets.
• Developed strong negotiation, communication and customer service skills.
• Maintained product and customer information accurately and assisted with general administrative duties.
• Worked in a fast-paced environment while ensuring customers received efficient and professional service.

Dental Receptionist & Dental Assistant - Dentist@The Square

(2025-02 - 2025-11)

• Welcomed patients and provided professional front-desk customer service.
• Managed patient enquiries, appointments, bookings and scheduling.
• Communicated appointment information clearly and professionally to patients.
• Maintained accurate patient records, files and administrative documentation.
• Assisted the dental team with chairside procedures when required.
• Prepared and sterilised dental instruments according to infection control standards.
• Supported daily administrative and operational duties within the practice.
• Built positive relationships with patients by providing a friendly reassuring experience.

Dental Assistant - Dr Wilson Dental Care

(2026-02 - 2026-07)

• Assist the dentist with patient care, treatment preparation and dental procedures.
• Prepare treatment rooms, dental instruments and equipment for procedures.
• Maintain a clean and organised clinical environment while following infection control procedures.
• Assist with maintaining accurate patient notes, files and appointment information.
• Communicate professionally and compassionately with patients.
• Support the smooth daily operation of the dental practice.
• Develop strong interpersonal, organisational and customer service skills in a busy professional environment.

Grade 12/Matric - Abbotts College (2023)