Business Development Manager at Openserve (A Telkom Subsidiary) (2018-10 – Present)
Responsible for identifying, developing, and implementing growth opportunities that drive business expansion and profitability. This includes building strategic partnerships, developing new markets, and strengthening customer relationships to support the organization's objectives.
- Identify and pursue new business opportunities, markets, and strategic partnerships to drive revenue growth.
- Develop and maintain strong relationships with clients, stakeholders, and business partners.
- Conduct market research and competitor analysis to identify emerging trends and opportunities.
- Generate leads, manage the sales pipeline, and oversee the business development process from prospecting to closing.
- Collaborate with cross-functional teams to develop and implement business growth strategies.
- Prepare and deliver business proposals, presentations, and commercial negotiations.
- Monitor business performance and provide insights and recommendations to improve profitability.
- Drive customer acquisition, retention, and satisfaction initiatives.
- Support the development and execution of marketing and sales strategies.
- Ensure alignment of business development activities with organizational goals and objectives.
Medical-Aid Specialist: Account Manager at Hippo (2017-10 – 2018-09)
- Promoted and sold medical aid products and services, consistently identifying solutions that met clients' healthcare and financial needs.
- Provided expert advice and guidance to clients, ensuring they selected the most suitable medical aid plans and benefits.
- Managed customer inquiries, complaints, and service requests, delivering timely resolutions and maintaining high levels of customer satisfaction.
- Oversaw the application process from initial consultation to completion, ensuring accurate data capture and compliance with company requirements.
- Prepared comparative quotations, explained product features and benefits, and completed all required documentation accurately.
- Maintained detailed client records and submitted daily, weekly, and monthly sales and performance reports.
- Proactively developed and strengthened customer relationships, enhancing customer loyalty, retention, and the reputation of Hippo.
- Identified cross selling and upselling opportunities to maximize revenue growth and improve customer value.
- Collaborated with internal teams to ensure seamless customer onboarding and service delivery.
- Consistently worked towards achieving and exceeding individual and team sales targets while maintaining compliance and quality standards.
Sales Consultant at First National Bank (2015-11 – 2016-04)
- Drove business growth by achieving net profit targets and contributing to overall revenue generation.
- Delivered exceptional customer service by providing proactive, innovative, and customer-centric financial solutions.
- Managed and strengthened existing client relationships while expanding the customer portfolio through lead generation, referrals, and proactive outreach initiatives.
- Increased the active customer account base through effective sales strategies and relationship management.
- Maintained comprehensive knowledge of banking products, pricing structures, application processes, and service timelines to meet and exceed sales objectives.
- Identified and maximized cross-selling and upselling opportunities, enhancing customer value and deepening client relationships.
- Engaged prospective clients through outbound sales activities, successfully promoting and selling banking products and services.
- Provided administrative support, including sales planning, performance reporting, record management, and information tracking.
- Ensured compliance with banking regulations, internal policies, legislative requirements, and audit standards.
- Managed and maintained an accurate sales pipeline, capturing and tracking qualified leads through to conversion.
- Monitored sales and service activities, analysing performance metrics to improve operational efficiency and achieve business targets.
- Consistently contributed to customer retention, business growth, and overall branch performance through effective relationship management and sales execution.
Sales & Marketing Coordinator at Telkom SA (2006-06 – 2015-04)
- Managed national call centre sales incentive programmes, driving employee engagement, performance, and achievement of sales targets.
- Led Telkom Option Centre (TOC) customer retention initiatives, developing strategies to improve customer loyalty and reduce churn.
- Analysed and interpreted Management Information (MI) reports and performance metrics to identify trends, opportunities, and areas requiring improvement.
- Planned and coordinated sales and marketing campaigns, including product launches, roadshows, promotional events, and sponsorship activations.
- Managed incentive programme budgets, procurement processes, and reward distribution, ensuring cost-effective programme delivery.
- Developed and delivered tailored customer solutions that met client requirements while adhering to budgetary and operational constraints.
- Collaborated with sales and operational teams to evaluate departmental performance, identify gaps, and implement strategies to improve results.
- Produced comprehensive performance reports and presented actionable recommendations to support business growth and operational efficiency.
- Developed and executed marketing and customer engagement strategies to increase brand awareness, customer acquisition, and revenue growth.
- Built strong relationships with internal and external stakeholders to support the successful execution of business development and retention initiatives.
Sales Consultant at Absa Bank (2002-05 – 2006-05)
- Identify customer needs and recommend suitable banking products and services, including accounts, loans, credit cards, insurance, and investment solutions.
- Generate new business through lead generation, prospecting, referrals, and proactive customer engagement.
- Build and maintain strong relationships with existing and prospective clients to increase customer retention and loyalty.
- Achieve and exceed individual and branch sales targets through effective sales and relationship management strategies.
- Conduct customer financial needs analyses and provide tailored banking solutions.
- Cross-sell and upsell banking products to maximize revenue and enhance customer value.
- Process customer applications accurately and efficiently while ensuring compliance with banking regulations and internal policies.
- Maintain a robust sales pipeline, track leads, and follow up on opportunities to drive conversions.
- Deliver exceptional customer service by resolving customer queries and complaints promptly and professionally.
- Identified and maximized cross-selling and upselling opportunities, enhancing customer value and deepening client relationships.
- Engaged prospective clients through outbound sales activities, successfully promoting and selling banking products and services.
- Provided administrative support, including sales planning, performance reporting, record management, and information tracking.
- Ensured compliance with banking regulations, internal policies, legislative requirements, and audit standards.
- Managed and maintained an accurate sales pipeline, capturing and tracking qualified leads through to conversion.
- Monitored sales and service activities, analysing performance metrics to improve operational efficiency and achieve business targets.
- Consistently contributed to customer retention, business growth, and overall branch performance through effective relationship management and sales execution.
