Donna Ntumba

Logistics Honours graduate based in Cape Town, South Africa, with practical experience in retail operations, order fulfilment, inventory management, and customer service at TFG @HomeLivingSpace. Proficient in Microsoft Office Suite and Outlook email systems for coordinating order processes. Demonstrated experience in Sub-Saharan African supply chain research. Proactive, detail-oriented, and eager to drive operational efficiency while developing expertise in supply chain management.

Sales Associate at @Homelivingspace (2023-10 – 2024-06)

• Operated point-of-sale systems to process transactions, including payments, refunds, and customer queries, while ensuring accurate record-keeping.
• Facilitated the store's pending online deliveries by receiving, scanning, and organising packages, and coordinating with third-party couriers to ensure timely dispatch.
• Assisted customers with click-and-collect orders, ensuring accurate order handling and efficient collection processes.
• Provided in-store support by greeting customers, answering product-related questions, recommending products, and maintaining a high level of customer service.

Bachelor of Commerce Honours in Logistics Management in Logistics Management – University of South Africa (2025-02 – 2026-01)

Bachelor of Commerce in Business Management in Business Management – Damelin College (2021-03 – 2023-12)