Donné Ludick

A positively energetic professional with over 16 years of client-facing, project management & administrative experience. Enthusiastically learning new skills, applying this skillset in task prioritization & project management with a dynamic workload. Creative & resourceful with strong communication skills & a positive attitude with a solid work ethic. Showing initiative as a team-lead or as a team-contributor, taking ownership & having pride in the outcome.

Freelance Administrative & Operations Support - Self-Employed

(2022-01)

Areas of focus include but are not limited to:

• Provided remote administrative support, including scheduling, document preparation, proofreading, transcription, and client correspondence
• Managed client bookings, invoicing, payments & supplier coordination
• Supported property operations, including tenant communication, maintenance coordination, and financial tracking
• Maintained accurate records, handled confidential Information, and ensured smooth day-day operations
• Oversee rental property: handling tenant relations, maintenance & finances

Estimator - Atlantic Freight Forwarders

(2025-07 - 2025-10)

Areas of focus included but were not limited to:

• Prepared & reviewed cost estimates for international freight services
• Ensured quotations met client & company pricing policies
• Liaised with move coordinators, suppliers & clients to validate pricing accuracy
• Supported billing alignment & accuracy between estimates & final invoices
• Improved efficiency by developing estimation templates & optimizing workflows
• Prepared customised cost estimate proposals for the sales team to support new client & business development opportunities

Internal Auditor - AGS Global Solutions

(2024-01 - 2025-06)

Areas of focus included but were not limited to:

• Auditing of files to ensure adherence to company & client policies
• Compile billing packs, raise & submit invoices for external audit & payment
• Capture & manage data, documents & invoices on multiple systems
• Maintain accurate records of audits, billing & invoices
• Resolve disputes raised by external auditors & ensure invoices are revised
• Raise & follow up on disputes with supplier invoices to resolution if necessary
• Training & development on costing, audit packs & client rules & regulations
• Improved processes within the department to streamline workflow, enhance efficiency, improve accuracy & reduce processing times

Relocation Co-ordinator - AGS Global Solutions

(2023-01 - 2023-12)

Areas of focus included but were not limited to:

• Client on-boarding calls & orientation
• Liaising with clients, freighting agents, consultants & customs brokers worldwide
• Finance function: account recon, invoicing, quotations & debt collection
• Arranging the surveyor consultation & packing crew is prepped & booked
• Ensuring export & import requirements are met
• Implementing & streamlining internal processes & training new employees
• Travel coordination & move management for business professionals emigrating throughout the world

Remote Property Manager - London Shared

(2021-02 - 2022-12)

Areas of focus included but were not limited to:

• Client on-boarding calls & orientation
• Liaising with property owners, tenants, contractors & engineers
• Finance function: account recon, invoicing, statements & debt collection
• Property maintenance schedule management
• Arranging all property & utility certificates
• Lease management: renewals, end of tenancy & term enforcement
• Triaging tenant complaints & property owner concerns
• Implementing internal processes & training new employees

Assistant Finance Manager - Tread Research

(2018-02 - 2019-12)

Areas of focus included but were not limited to:

• Financial Oversight: Manage bookkeeping, reconcile debtors & creditors, ensure timely payments, process staff salaries, overtime & bonuses, & invoicing sponsors for studies, visits & medication costs
• HR & Staff Management: Oversee payroll, track staff leave, sick days, overtime & coordinate recruitment-related commissions. Serve as HR liaison for all staffing matters
• Operational & Supply Chain Management: Liaise with service providers for site operations, track pharmacy orders & medication distribution, manage medical supplies, groceries & consumables & coordinate driver routes for patient transportation
• Administrative & Facility Management: Manage social media accounts, update the website, coordinate staff meetings & oversee facility maintenance & repairs
• Sponsor & Study Coordination: Liaise with sponsors to ensure study documents are up to date, resolve clinical & financial queries, assist with booking study monitor visits & compile feedback reports

Tour Assistant - Big Concerts International

(2008-02 - 2018-01)

Areas of focus included but were not limited to:

• Travel Coordination: Organized flights, accommodations, transport & schedules for artists, crew & staff
• Marketing Support: Assisted with media accreditation, designed access passes, VIP invitations & venue mapping
• Customer Care: Resolved escalated customer issues & provided support to the Johannesburg call centre
• Office Management & Administrative Support: Managed reception duties, coordinated office operations, maintained supplies, supported administrative tasks & organized staff meetings & events
• Ticketing Management: Recruited, trained & supervised ticketing personnel; addressed patron queries; & facilitated ticket sales at venues
• Hospitality Arrangements: Prepared hospitality packages, managed catering, bar services & VIP suites
• Safety & Accessibility: Ensured venue & parking safety, accessibility & inspection clearance requirements were met for special needs patrons
• Personal Assistant to the CEO & Tour Manager: Assisted with personal, financial & special projects, managed sensitive information & served as primary point of contact with flexible on-site availability

Remote Finance Administrator - Paarl Research Centre

(2018-02 - 2019-11)

Debtor's Clerk - International Tube Technology

(2007-11 - 2008-04)

Debtors & Sales Assistant - Bytes Document Solutions

(2006-09 - 2007-07)

Administrative Assistant - RTT

(2006-01 - 2006-08)

Personal Assistant - Astro Amusements

(2005-03 - 2005-12)

Teller & Trainee Assistant Manager - Betting World

(2004-11 - 2005-02)

Sports Betting Assistant & Teller - Perim Betting Sales

(2004)

Telesales & Cashier - Picardi Rebel

(1998 - 2004)

Part-time Store Assistant - Southfield Video Store

(1997)

Bookkeeping & Payroll - Alison (2025)

Time Management, GDPR Regulations, Cultural Awareness, Customer Service, Email Etiquette - Fidi Academy (2023 - 2024)

Cybersecurity Basics, Phishing & Ransomware Awareness - Blue Secure (2023)

Basic Labour Relations - The South African Labour Guide (2019)

Management & Leadership, Project Management - Shaw Academy (2019)

TEFL/TESOL - Global Language Training (2011)

Event Management - Intec (2008)