Dorcus Mareme

Results driven professional with extensive experience at Woolworths excelling in customer service and multitasking. Proven track record in enhancing operational efficiency and team productivity through effective communication and data management. Recognized for implementing process improvements that significantly reduced errors, fostering a collaborative environment and elevating customer satisfaction.

Shop floor coordinator - Woolworths

(2023-01 - 2026-01)

• Coordinated daily inventory management, ensuring accurate stork levels and timely replenishment.
• Assisted in training new staff on operational procedures and customer service standards.
• Streamlined communication between departments to enhance workflow efficiency.
• Led team meetings to discuss performance, goals and foster collaborative problem solving.
• Enhance customer experience by solving issues promptly and efficiently managing feedback channels.

Sales floor assistant - Woolworths

(2011-01 - 2022-12)

• Assisted customers with inquiries and product selections to enhance shopping experience.
• Maintained cleanliness and organization of store displays and merchandise for optimal presentation.
• Demonstrated strong multitasking skills while balancing tasks such as shelves stocking, assisting customers.

Till Operator - Woolworths

(2009-01 - 2011-12)

• Processed customer transactions efficiently and accurately using point of sale system.
• Maintained clean and organized checkout area ensuring positive shopping experience.

Cashier, sales assistant, stock room and assistant manager (third in charge) - Mr Price clothing

(2004-01 - 2009-12)

Small Stock Husbandry

(2003-01 - 2003-12)

Completed a 6 months practical course in small stock husbandry. Have an experience of handling animals, feeding and weigh them and know how to mix and weight their feeds.

• Cleaning their pens removing the manure and put the clean saw dust.
• Know how to load and off load the animals.
• Attended a short course in sheep management and small stock husbandry from 9 -11 September 2003

Grade 12 Certificate (1999-01 - 1999-12)

NQF Level 3 in Team Management - Team Management (2024-01 - 2025-01)

National Diploma - Agriculture: Animal Production (2003-01 - 2004-12)

Six months experiential training - Small Stock Husbandry (2003-01 - 2003-06)

Six months experiential training - Milk Production (2003-01 - 2003-06)