Dudley Matlala

As an IT Technician with over three years of hands-on experience in Windows environments, I bring a strong foundation in software installation, maintenance, and network troubleshooting. My expertise extends to Active Directory and virtualization, with a proactive approach to cybersecurity. I am adept at managing service desk tickets from intake to closure, ensuring timely resolution and documentation of reusable solutions.

My role at InSync Solutions highlighted my ability to maintain internet connectivity during critical outages, demonstrating my problem-solving skills and technical acumen. I am committed to delivering exceptional customer service, backed by effective communication and stakeholder support. Currently, I am enhancing my operational impact through studies in Inventory and Warehouse Management, aiming to further streamline processes and improve asset accuracy.

My background in coordinating vendors and leading inventory teams complements my technical skills, making me well-suited for roles that require a blend of technical expertise and operational efficiency.

IT Technician - InSync Solutions

(2024-01)

Experienced IT Technician skilled in resolving service desk tickets efficiently, ensuring minimal downtime and maintaining high customer satisfaction.

• Restored internet connectivity during a major outage, ensuring seamless operations.
• Handled service desk tickets from start to finish, meeting response and resolution targets.

IT Technician - Schnellecke Logistics

(2022-11 - 2023-12)

Provided technical support for warehouse systems and end-user devices, ensuring optimal performance and security while maintaining application availability.

• Managed software installation and updates for desktops, laptops, and printers.
• Conducted network troubleshooting to minimize downtime and improve connectivity.
• Implemented security updates to protect systems from vulnerabilities.
• Coordinated with vendors to streamline equipment maintenance and support.

Software Developer - Botsengkwala Services

(2020-01 - 2020-11)

Designed and developed a customer-facing website and Android application for cleaning services, delivering the end-to-end solution from concept to release.

• Gathered requirements, defined scope, and translated needs into technical specifications and wireframes.
• Built responsive web front-end and application UI, integrating core service booking features and notifications.
• Implemented backend integrations and performed testing, deployment, and basic maintenance.

Teacher's Assistance - Department of Education

(2021-06 - 2022-09)

Supported lead teachers with instruction and classroom operations.

• Prepared materials, supervised small groups, and reinforced lessons for students needing extra support.
• Handled grading, attendance, and communication with staff and parents while maintaining a positive learning environment.

Invigilator - Tshwane South TVET College

(2021-03 - 2021-03)

Supervised examinations and enforced regulations to ensure a fair testing environment.

• Prepared exam rooms, verified candidate IDs, and distributed/collected papers.
• Prevented malpractice and managed incidents calmly while maintaining exam timing.

Inventory and Warehouse Management - iQ academy (2025-08)

Software development - Rosebank College, Pretoria (2018-02 - 2020-11)

National Senior Certificate - Curro Academy Pretoria, Pretoria (2017-01 - 2017-12)