Nano Malema

IT Service Desk Technician

Talent

Johannesburg, City of Johannesburg Metropolitan MunicipalityMember since January 23, 2023

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About

I am open minded into any field that will help me reach my Goals.

I do believe that my creative nature and outgoing personality will make me the ideal candidate for this position. Some of my key strengths include:

strong writing and language skills,
creative and enjoys generating new ideas,
outgoing team player and
attention to detail

Experience

Certified Information Technology profession and IT Service Desk Technician with over 3 years’ experience in providing high quality technical support for hardware, software, mobile devices using a multitude of tools.

Experience

Service Desk Technician

Denel Aeronautics | October 2018 – September 2020

Remotely and professionally assisting clients with calls that can solved remotely without the involvement of on the field Engineers and technicians.
Logging and allocating incoming calls and assisting Engineers / Technicians in ensuring that all calls are attended to and closed and if necessary, escalating calls through following appropriate channels.
Assisting with occasional ticket overloads on an ad-hoc basis to ensure that customer SLAs are met.