Hand-on In-service Training Clerk - SARS Efiling
(2004-01 - 2004-06)
- Inbound and Outbound calls
- Activating profiles for the clients
- Assisting clients to register on www.sarsefiling.co.za
- Assisting consultants with their queries [user assistance]
- General administration [filling etc.]
- Customer Service in general
- Checking if users have registered successfully and are satisfied with the service
- General Administration
- Switchboard
- Stock Control: ordering stationery
- Handling of Petty cash
Call Centre Consultant - Department of Social Development (SITA)
(2004-08 - 2010-07)
- Receiving Inbound calls
- Giving requirements regarding all Grants Social development offers
- Data Capturing
- Giving general information (name of offices for applications, Calendar dates for payments and how far is the status of the grant)
- Logging Fraud Calls
- Logging Grant Call
- Follow up on Fraud Investigation
Claims Consultant - OUTsurance
(2006-10 - 2010-07)
- Inbound and Outbound calls
- Register claims
- Manage filing of documents daily on the system
- Appoint Assessor and Service providers
- Liaise with clients and service providers
- Obtain quotes from the service providers
- Validate the claim
- Continual updating of claims on the claim system
- Giving feed back to clients regarding approvals, status of the claim or rejection
- Prepare payments to clients and service providers
- Handle a claim from registration to finalisation
Claims Consultant - Absa Insurance (Private Bank)
(2010-09)
- Inbound and Outbound calls (High profile clients)
- Register claims
- Manage filing of documents daily on the system
- Appoint Assessor and Service providers
- Liaise with clients and service providers
- Obtain quotes from the service providers/clients
- Validate the claim
- Manage claims in terms of claim SLA
- Negotiate settlement
- Continual updating of claims on the system
- Giving feed back to clients regarding approvals, status of the claim or rejection
- Prepare payments to clients and service providers
- Handle a claim from registration to finalization
- Presenting and discussing complex claims/complaints with the committee
- Prompt handling and feedback on complaints (internal & external)
