Duduzile Malinga

Handling inbound call and assisting with consumers complaints. Excellent communication skills, both verbal and written. Proven ability to learn quickly and adapt to new situations. Skilled at working independently and collaboratively in a team environment. Assisted with day-to-day operations, working efficiently and productively with all team members. Self-motivated, with a strong sense of personal responsibility.

Consumer Care Consultant - IPSOS

(2019-01 - 2025-06)

Handling inbound call and assisting with consumers complaints. Excellent communication skills, both verbal and written. Proven ability to learn quickly and adapt to new situations. Skilled at working independently and collaboratively in a team environment. Assisted with day-to-day operations, working efficiently and productively with all team members. Self-motivated, with a strong sense of personal responsibility.

• Arranging collection of products by the Courier It team

Inbound Care - Multichoice

(2015-01 - 2018-12)

Handling calls and assisting clients with fixing their accounts. Using Clarity to access clients' accounts in order to address their queries.

• Ensuring that relevant departments are escalated to for resolution within 24 hours
• Assisting with the activation of new accounts, reconnections, downgrades, balance checks, and helping clients understand their billing cycle
• Maintaining customer satisfaction (CSAT) and key performance indicators (KPIs)

National Certificate Matric - Namedi Secondary School (2007-12)

National Certificate - Customer Management - SESTO Service Seta (2008-01 - 2009-12)